Assistant Branch Manager - Limerick Office

QNB Bank•Limerick Township, PA

3d•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in leading daily branch operations, delivering exceptional customer service, and driving business growth within the community. The role oversees staff performance, ensures compliance with banking regulations, and contributes to branch sales and service objectives. It develops deposit business, reinforces Q2’s sales and service culture through coaching and team motivation, and helps achieve individual and branch goals through business development, referrals, and relationship retention. The Assistant Branch Manager provides leadership, training, and supervision; delegates daily operational tasks; resolves complex customer issues; manages operational risk; and fosters a positive team environment. The role represents the Bank in community activities and may need to perform any branch function when staff are unavailable, including Head Teller responsibilities where no dedicated Head Teller position exists. It also supports cross-training under the Branch Universal Banker Model. The position runs the branch in the Branch Manager’s absence, including opening and closing as needed. It oversees staff and teller operations, cash and vault processes, branch records and reporting, audit readiness, security, regulatory compliance, customer service, and sales activity. The Assistant Branch Manager may open, close, and service deposit products and take and disburse consumer loans. The role requires flexibility to work weekend branch hours, attend events and training outside standard hours, and work at other branch locations as needed.

Requirements

High school diploma or equivalent; basic reading, writing, and arithmetic skills.
At least one year of previous supervisory experience.
At least three years of progressively more responsible experience within a financial organization.
A proven track record of training individuals on operational protocols, bank policies, and procedures.
Ability to motivate team members in QNB’s Service Excellence and coach Q2 service and sales referrals and product campaigns.
Strong knowledge of products and ability to adhere to government regulations, QNB policy, and established operations and security procedures.
Successful completion of two PBA courses as recommended by the Branch Manager, currently Fundamentals of Banking and Consumer Lending, with a final grade of C or higher.
Fulfillment of the annual Continuing Education/Training checklist.
Pennsylvania Notary and Medallion Signature Certification.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results for ongoing employment.
Ability and willingness to work a flexible schedule, including weekend branch hours, non-standard hours, and work at other branch locations; attend meetings, training, and events.
Good communication, interpersonal, customer service, decision-making, problem-solving, and time-management skills; ability to provide feedback and coach and counsel team members.
Ability to communicate professionally, relate to others, provide leadership and conflict resolution, and make independent decisions.

Nice To Haves

Completion of some college courses.
Knowledge of the Bank’s deposit products and services, lending policies and guidelines, and loan programs, qualifications, procedures, and policies.
Effective delegation and leadership skills.
Thorough knowledge of branch operations and ability to coordinate daily branch functioning and resolve employee and customer problems.
Previous experience in a supervisory role.

Responsibilities

Implement and model Q2 Service and Sales programs, complete weekly Q2 observations, and coach staff through praise and redirection.
Support the Branch Manager in achieving branch sales, service, and profitability objectives.
Supervise, train, motivate, and coach branch staff; support staff development, performance, productivity, and customer service.
Run the branch in the Branch Manager’s absence and open or close the branch as needed.
Ensure branch schedules, operating policies, procedures, and State and Federal regulations are followed.
Build customer relationships and provide courteous, confidential, professional, prompt, efficient, and accurate service through consultative selling and cross-selling.
Assist with audit readiness, audit compliance, quality control, and corrective actions.
Keep daily, weekly, and monthly reports current and complete, including security reports and audits of cash drawers, TCRs, vaults, ATMs, and branch logs.
Supervise teller operations as assigned, including work assignment, problem-solving, policy guidance, cross-training, and daily office settlement.
Perform and oversee branch transactions and cash operations, including ATM and vault settlements, cash drawer and TCR balancing, cash ordering and shipment, and teller reconciliation.
Oversee vault processes and daily auditing, reporting, and balancing; ensure tellers follow operating, regulatory, and security procedures.
Open, close, and service deposit products and take and disburse consumer loans.
Assist the Branch Manager with branch security procedures and support the Bank Security Officer with internal controls and fraud cases; complete and file SARs and/or CTRs as needed.
Communicate professionally with internal and external customers and business partners by telephone, email, and written correspondence.
Work a flexible schedule, including weekend branch hours and Bank or community events during regular and non-standard hours; work at other branch locations and attend meetings and training as required.
Complete compliance training and apply it to assigned duties and employee supervision.
Attend branch and Bank meetings, support staff attendance, and present or facilitate workshops, training sessions, or meetings when requested.
Participate in an internal committee as needed and contribute to community service through local volunteer or charitable organizations.
Complete performance evaluations and make recommendations.
Assume additional job-related duties as requested.