Office Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Certifications and licenses required by the state where employed.
• Current BLS certification required.
• Valid driver's license and a vehicle for travel to other clinic locations as needed.
• One year of experience as a medical assistant in a clinic or physician's office, with ability to perform venipuncture.
• Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
• Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
• Good command of English and effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
• Strong customer focus and ability to contribute to quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
• Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
• Ability to work effectively remotely as required and in a fast-paced, multi-site environment while balancing demands from multiple stakeholders and locations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; EMR experience.
• Ability to travel less than 25%.
• Ability to work Monday through Friday, 8:00 AM to 5:00 PM; occasional overtime and weekend shifts may be required based on location hours and operational needs.

Nice To Haves

• A second language is an asset but is not required.

Responsibilities

• Perform quality control procedures before patient testing and document quality-control and quality-assurance corrective actions.
• Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
• Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
• Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient's insurance plan.
• Maintain test-report logs, quality-control logs, equipment records, and checklists required by regulatory agencies.
• Follow the AON patient identification policy and procedure at every patient encounter.
• Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
• Place patients in exam rooms and prepare them for the physician in a timely manner.
• Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient's chart or Onco/EMR for physician review.
• Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
• Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
• Document testing and treatment in patient records; prepare encounter forms for billing or complete required electronic superbill steps in the EMR.
• Report critical blood counts to physicians according to guidelines and obtain pertinent scans and CDs for physician review.
• Maintain adequate supplies and place purchasing orders as needed.
• Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
• Perform EKG testing where applicable and compliance testing as required.
• Perform duties needed to keep the laboratory compliant with state and federal regulatory requirements, including completing the required annual CEUs for C.O.L.A. requirements.
• Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
• Comply with laws and regulations related to patient care, patient rights, safety, billing, and collections, and follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
• Protect the confidentiality of patient information at all times.
• Assist with training new employees on related job duties.
• Work at any AON location as needed to meet business needs and work overtime when given sufficient notice.
• Perform other job-related duties as assigned by a supervisor or management.