Office Assistant / Community Liaison

BrightStar Care of TX - Irving / Dallas Metro•Irving, TX

About The Position

The Office Assistant / Community Liaison Representative supports daily office operations and develops and maintains relationships with healthcare professionals, hospitals, physician offices, rehabilitation facilities, assisted living communities, and other referral sources. The position promotes the agency’s home health services, generates patient referrals, supports timely admissions, and contributes to agency growth and census development. The role combines office administration, referral coordination, patient intake, community outreach, and marketing. The representative communicates with referral sources and clinical staff, tracks referrals and admissions, and represents the agency professionally in the community.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Proficiency in Microsoft Word, Excel, Outlook, and electronic documentation systems.
Ability to establish and maintain professional relationships.
Ability to work independently and manage multiple responsibilities.
Professional appearance and conduct when representing the agency.
Valid driver’s license and reliable transportation for community outreach, if travel is required.

Nice To Haves

Associate degree preferred.
Previous experience in healthcare administration, home health, medical office operations, marketing, or community outreach preferred.
Knowledge of home health referral and admission processes preferred.

Responsibilities

Manage incoming calls, emails, faxes, and general office correspondence.
Provide administrative support to the Administrator and agency management.
Maintain organized patient referral records and administrative files.
Assist with data entry, document preparation, scanning, and filing.
Coordinate meetings, appointments, and office activities.
Maintain office supplies and assist with daily office operations.
Ensure documents are routed to the appropriate departments in a timely manner.
Receive and process incoming home health referrals.
Communicate with hospitals, physicians, discharge planners, and referral coordinators.
Follow up on referrals to obtain necessary clinical and demographic documentation.
Assist with insurance verification and authorization coordination.
Communicate with clinical staff regarding patient evaluation and Start of Care (SOC) scheduling.
Track referral status, admissions, pending referrals, and declined referrals.
Follow up with referral sources regarding admission decisions and patient status as appropriate.
Help ensure timely communication between referral sources and the clinical team.
Conduct outreach visits to skilled nursing facilities, assisted living facilities, and community organizations.
Introduce and promote the agency’s home health services.
Establish and maintain professional relationships with physicians, case managers, social workers, discharge planners, and healthcare administrators.
Identify potential referral sources and develop new business relationships.
Participate in healthcare networking events, community activities, and marketing initiatives.
Distribute approved agency marketing materials.
Maintain consistent communication with existing referral partners.
Represent the agency professionally and promote its services and reputation.