Medical Office Assistant, SGPA, Hematology & Oncology, Full-Time, Brunswick

SGHS•Brunswick, GA

2d•Onsite

About The Position

Southeast Georgia Health System is seeking a full-time Medical Office Assistant for its Southeast Georgia Physician Associates (SGPA) Hematology & Oncology team in Brunswick, Georgia. The role supports the medical office through clerical and patient-facing work, including greeting patients, answering telephones, scheduling appointments, checking patients in and out, copying insurance information, obtaining treatment authorizations, and verifying medical necessity before diagnostic testing. The assistant gathers and enters patient registration, demographic, and financial information; prepares forms for clinicians; maintains medical records; processes payments and patient charges; balances cash and daily charges; and prepares bank deposits. The role also supports patient flow, responds to patients in the waiting area, routes patients to appropriate clinical personnel based on their concerns and symptoms, and collaborates with other Health System departments. The position requires professional, courteous communication and adherence to procedures for protecting confidential patient and practice information.

Requirements

High school graduate or equivalent.
One to three years of clerical or customer service experience required.
Strong attention to detail and accuracy in patient registration, data entry, payment processing, medical records management, and insurance verification.
Ability to maintain confidentiality and comply with HIPAA regulations when handling sensitive patient, financial, and medical information.
Excellent organizational and time management skills, including the ability to prioritize tasks, manage multiple responsibilities, and work efficiently in a fast-paced healthcare environment.

Nice To Haves

Clerical experience in a medical or business office preferred.

Responsibilities

Gather information from patients or guarantors to ensure accurate registration, referrals, consents, and computer records.
Enter patient demographic and financial data accurately into the appropriate computer program.
Generate appropriate forms for clinicians.
Maintain medical records, including preparing copies for patient requests, continuity of care, legal matters, and other purposes.
Post payments made at the time of service and by mail, and provide patients with payment receipts.
Complete end-of-day procedures, including closing, balancing the cash drawer to petty cash and receipts, and balancing daily charges.
Prepare and submit daily bank deposits according to established procedures.
Use current software to check medical necessity against commercial, federal, and state payer requirements.
Tally patient charges accurately at discharge.
Calculate visit charges for uninsured patients, collect payment at the time of service, and/or review charity care policy with patients.
Monitor and appropriately respond to patients in the waiting area.
Assist patient flow by providing access to appropriate clinical personnel based on patients’ chief complaints and presenting symptoms.
Obtain required treatment authorizations from commercial, federal, and state payers.
Follow established procedures to maintain confidentiality of patient and practice-related information.
Receive, sort, and distribute mail.
Work collaboratively with other Health System departments as necessary.
Demonstrate positive interpersonal communication and courteous, professional behavior.