Medical Office Assistant, SGPA, OB/GYN, Full-Time, Brunswick

SGHS•Brunswick, GA

About The Position

Southeast Georgia Health System is seeking a full-time Medical Office Assistant to support the Southeast Georgia Physician Associates (SGPA) OB/GYN team in Brunswick, Georgia. The role provides clerical support for the medical office, including patient reception, telephone service, appointment scheduling, patient check-in and check-out, insurance information handling, treatment authorization, and verification of medical necessity before diagnostic testing. The Medical Office Assistant gathers and enters patient registration, demographic, and financial information; prepares forms and maintains medical records; processes payments and receipts; and completes daily cash and charge reconciliation and deposit procedures. The position also supports patient flow, coordinates access to clinical personnel, handles mail, maintains confidentiality, and works collaboratively with other Health System departments.

Requirements

High school graduate or equivalent.
One to three years of clerical or customer service experience.
Strong attention to detail and accuracy in patient registration, data entry, payment processing, medical records management, and insurance verification.
Ability to maintain confidentiality and comply with HIPAA regulations when handling sensitive patient, financial, and medical information.
Strong organizational and time-management skills, including the ability to prioritize tasks, manage multiple responsibilities, and work efficiently in a fast-paced healthcare environment.

Nice To Haves

Clerical experience in a medical or business office.

Responsibilities

Gather information from patients or guarantors to support accurate registration and ensure referrals and consents are obtained.
Accurately enter patient demographic and financial information into the appropriate computer program.
Generate appropriate forms for clinicians.
Maintain medical records, including preparing copies for patient requests, continuity of care, legal matters, and other purposes.
Post payments made at the time of service or by mail and provide payment receipts.
Complete end-of-day procedures, including daily close, balancing the cash drawer to petty cash and receipts, and balancing daily charges.
Prepare and submit the daily bank deposit according to established procedures.
Use current software to check medical necessity according to commercial, federal, and state payer requirements.
Accurately tally patient charges at discharge.
Calculate visit charges for uninsured patients, collect payment at the time of service, and/or review the charity care policy with patients.
Monitor and respond appropriately to patients in the waiting area.
Support patient flow by directing patients to appropriate clinical personnel based on their chief complaint and presenting symptoms.
Obtain required treatment authorizations from commercial, federal, and state payers.
Follow procedures for maintaining confidentiality of patient- and practice-related information.
Receive, sort, and distribute mail.
Work collaboratively with other Health System departments as necessary.
Demonstrate positive interpersonal communication, courtesy, and professional behavior.