OB/GYN Medical Assistant

Yale New Haven Health•Rye Brook, NY

13h

About The Position

The OB/GYN Medical Assistant assists physicians and other providers with patient care, including rooming and preparing patients, supporting procedures, and carrying out clerical, environmental, and organizational tasks. The role includes scheduling appointments, managing charts and medical records, providing patients with information and resources, and conveying a positive image of the practice. Employees are expected to support YNHHS’s mission and vision and demonstrate its values of integrity, patient-centered care, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant certificate program or phlebotomy program, or certification as a CNA, EMT, or paramedic. Employees joining YNHHS through a merger or acquisition may meet educational requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, PCA/PCT, paramedic, or phlebotomist. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, caring attitude and sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and ability to adapt to changing demands.
Ability to use appropriate communication techniques for the position and foster positive interactions.

Nice To Haves

CCMA, CMA/AAMA, or RMA certification or registration; certification or registration may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify oneself to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare them for visits.
Collect and document applicable vital signs, measurements, EKGs, specimens, phlebotomy, INR, pulse oximetry, spirometry, and medical, surgical, family, and social history, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when needed; convey instructions to patients, families, and caregivers; and provide resources and referrals as directed.
Maintain patient records, routinely manage the EPIC in-basket, and promptly answer and return calls with relevant information.
Send and receive medical records, abstract new patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Cross-train for front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining and scanning medical records.
Set up instruments and equipment, follow infection-control principles, and clean exam rooms, instruments, and equipment between visits according to department policy.
Clean and document sterilizer maintenance when applicable; order, sort, and store supplies according to department policy.
Maintain patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and promptly communicate patient or staff problems to the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives and participate actively in staff meetings.
Collaborate on programs promoting health and preventing disease, quality-improvement and evaluation activities, and initiatives for continuous improvement in practice.
Advocate for vulnerable individuals and populations and contribute to ongoing educational experiences for colleagues, healthcare professionals, and the community.
Interact effectively and professionally with people of all ages and diverse backgrounds, identities, lifestyles, and physical abilities.
Help gather patient and family feedback and participate in interventions addressing expressed needs.
Assist with or perform chaperone duties for patient medical procedures as needed.
Perform other duties as required.