Office Assistant - ICU & Med Surg

The Nebraska Medical Center•Bellevue, NE

2d•Onsite

About The Position

Nebraska Medicine is seeking an Office Assistant for ICU and Med Surg at Bellevue Medical Center. The role serves as a receptionist for assigned departments, supporting internal and external customers, including patients and their families, as the primary responsibility. It also provides clerical and general office support for departmental operations. This is a benefits-eligible, part-time role at 0.6 FTE / 24 hours per pay period. The schedule is described as first shift, with two 12-hour shifts possibly including weekdays and weekends. An updated resume is required for consideration.

Requirements

High school education or equivalent.
Computer proficiency, including keyboarding, basic navigation, and use of email applications.
Ability to communicate effectively verbally and in writing.
Ability to multitask.
Ability to handle difficult or challenging customer interactions and escalate them to management as appropriate.
Ability to work with a multiline phone system.
Ability to communicate effectively during escalated situations.

Nice To Haves

Prior experience working with customers or patients.
Experience with telecommunication systems, ComputerLog books, and schedules.
Experience with general office materials and equipment.

Responsibilities

Serve as receptionist for assigned departments for internal and external customers.
Provide clerical and general office support for departmental operations.
Support external customers, such as patients and their families, as the primary responsibility.
Support the department or office as a secondary responsibility.