Assistant Front Office Manager

Horseshoe Bay Resort • Scottsdale, AZ

3h • Onsite

About The Position

Crescent Hotels & Resorts is hiring an Assistant Front Office Manager for the 161-room REMI Hotel, an Autograph Collection property in downtown Scottsdale’s Entertainment District. The hotel features five food and beverage outlets, including a café and a rooftop pool deck and bar. The position works with the Front Office team, providing guidance and leadership to Front Desk associates and ensuring consistent, quality customer service. Duties include welcoming guests, completing registration and checkout processes, responding to guest requests and dissatisfaction, selecting rooms based on guest needs, issuing electronic keys and welcome materials, promoting marketing programs, and training and monitoring team members. The role requires standing and continual mobility throughout the front office area, flexible scheduling, and availability to work.

Requirements

• One year of front desk supervisor experience is preferred.
• Marriott brand, service, and systems experience is highly preferred.
• Ability to stand and remain continually mobile throughout the front office area.
• Flexible scheduling and availability to work.

Nice To Haves

• One year of front desk supervisor experience.
• Marriott brand, service, and systems experience.

Responsibilities

• Provide guidance and leadership to Front Desk associates and ensure consistent, quality customer service.
• Greet guests promptly with a friendly and sincere welcome.
• Communicate clearly, listen to and understand guest requests, and respond with appropriate actions.
• Complete guest registration promptly by entering and retrieving information in a computer system and confirming details such as guest count and room rate.
• Promote Crescent and brand-specific marketing programs.
• Select rooms based on guest needs.
• Code electronic keys and nonverbally confirm room number and rate.
• Provide welcome folders with room keys and applicable certificates.
• Close out guest accounts at checkout.
• Address guest dissatisfaction by negotiating a compromise, which may include authorizing revenue allowances.
• Train, discipline, and monitor team-member performance.

Benefits

• Excellent compensation package.
• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and family members.
• Discounts at Marriott properties worldwide for associates and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed