Assistant Front Office Manager

Rosewood Hotel Group • Calistoga, CA

7d • $78,000 - $81,000

About The Position

The Assistant Front Office Manager supports the daily operations of the Front Office at Rosewood Calistoga and helps uphold the hotel’s hospitality standards. This hands-on leadership role supports a culture of service excellence, accountability, and continuous improvement while ensuring that guest experiences reflect the spirit of Rosewood Calistoga. The role works closely with Front Desk, Concierge, Bell Services, Valet, Service Center, Housekeeping, Engineering, Food & Beverage, and Spa teams to provide seamless, personalized service throughout the guest journey.

Requirements

• Leadership experience in a luxury hotel environment.
• Ability to coach and develop teams while creating memorable guest experiences.
• Strong communication, interpersonal, and conflict-resolution skills.
• Highly organized and detail-oriented, with the ability to thrive in a dynamic operating environment.
• Understanding of financial accountability, labor management, and operational planning.
• Comfort using hotel property management systems and Microsoft Office applications.
• Ability to adapt to changing business needs.

Responsibilities

• Lead and support daily Front Office operations, ensuring seamless arrivals, departures, and in-house guest experiences.
• Serve as Manager on Duty when assigned and resolve guest and operational concerns professionally and with care.
• Oversee Front Desk, Concierge, Bell Services, Valet, and Service Center operations to uphold Rosewood service standards.
• Review VIP arrivals, special requests, room assignments, and inventory to personalize and elevate the guest experience.
• Support recruitment, onboarding, training, coaching, and development of Front Office associates.
• Partner with operational departments across the resort to ensure exceptional communication and service delivery.

Benefits

• Zero-cost healthcare plan options.
• 401(k) retirement savings program.
• 15 days of paid time off and 7 paid holidays.
• 14 weeks of fully paid maternity and paternity leave for eligible associates.
• 12 complimentary room nights annually and 50% off food and beverage experiences.
• Complimentary employee meals and free onsite parking.
• Ongoing learning and development opportunities.
• Access to global career pathways across Rosewood Hotels & Resorts.
• May be eligible for bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed