Assistant Front Office Manager
Atrium Hospitality•Stamford, CT
•Onsite
About The Position
The Assistant Front Office Manager supervises daily front desk operations at the Stamford Doubletree, ensuring smooth check-ins and check-outs and a positive guest experience. The role coaches, trains, and motivates front desk associates; addresses guest concerns promptly and professionally; and monitors cash handling, shift reports, and compliance with brand and safety standards. The manager also assists with front desk tasks as needed, including answering phones, updating the reader board, and supporting VIP arrivals.
Requirements
- Customer service and leadership experience, including the ability to lead teams and remain calm under pressure.
- Strong communication skills to coordinate with guests, staff, and other departments.
- Detail-oriented and organized approach to shift reports and guest requests.
- Comfort using hotel systems, email, and reports.
- Ability to lift 50 lbs and remain on your feet.
Responsibilities
- Supervise daily front desk operations, including check-ins and check-outs.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with urgency and professionalism.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Assist with front desk duties as needed, including answering phones, updating the reader board, and helping with VIP arrivals.
Benefits
- 401(k) plan with company match.
- Medical, dental, and vision insurance options.
- Paid time off and vacation.
- Atrium Traveler and brand discount programs.
- DailyPay.
- Wellness programs.
- Tuition reimbursement.
- Discounts on brands and services.
- Community service and volunteer programs.
- Career growth and learning opportunities, including internal promotions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
