Assistant Front Office Manager
Atrium Hospitality•Stamford, CT
•$62,000 - $75,000
About The Position
The Assistant Front Office Manager supervises daily front desk operations at the Stamford Doubletree, helping ensure smooth check-ins, check-outs, and guest service. The role coaches, trains, and motivates front desk associates, responds to guest concerns, and monitors cash handling, shift reports, and compliance with brand and safety standards. The manager also assists with front desk tasks as needed, such as answering phones, updating the reader board, and supporting VIP arrivals.
Requirements
- Customer service and leadership experience, including leading teams and staying calm under pressure.
- Strong communication skills to coordinate with guests, staff, and other departments.
- Detail-oriented and organized, including with shift reports and guest requests.
- Comfort and confidence using hotel systems, email, and reports.
- Ability to lift 50 pounds and remain on one's feet.
Responsibilities
- Supervise daily front desk operations, including check-ins and check-outs.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with urgency and a service-oriented approach.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Assist with answering phones, updating the reader board, and supporting VIP arrivals as needed.
Benefits
- 401(k) plan with company match.
- Medical, dental, and vision insurance options.
- Paid time off and vacation.
- Atrium Traveler and brand discount programs.
- DailyPay.
- Wellness programs.
- Tuition reimbursement.
- Discounts on brands and services.
- Community service and volunteer programs.
- Career growth and learning opportunities, including internal promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
