Assistant Front Office Manager

Hongkong and Shanghai Hotels • Chicago, IL

1d • Onsite

About The Position

The Peninsula Chicago is seeking an Assistant Front Office Manager to join its Rooms Division management team and contribute to guest-focused service at a luxury Five-Star Five-Diamond property on Michigan Avenue in Chicago. The role supports Front Desk operations and helps ensure staff consistently follow Peninsula and Forbes standards, deliver efficient handovers, and coordinate with other departments to create a guest-centric experience. Candidates must be authorized to work in the United States. The salary range is $63,000–$65,000 per year.

Requirements

• Two years of Front Office leadership experience.
• Knowledge of PMS/Opera.
• Ability to handle a high level of work demand and pressure.
• Strong organizational skills.
• Excellent written and spoken English.
• Must have work authorization in the United States.

Nice To Haves

• Some knowledge of the Housekeeping department.

Responsibilities

• Ensure proper operation of all Front Desk responsibilities.
• Ensure the Front Office team is knowledgeable about and adheres to Peninsula and Forbes standards.
• Maintain consistent staff performance in accordance with Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Ensure staff comply fully with Head Office database requirements.
• Ensure efficient operation of the Front Desk team, including efficient handovers.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• Discounted and complimentary room nights at The Peninsula Hotels.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed