Assistant Front Office Manager

LINE Austin•Austin, TX

About The Position

The LINE is a creative community of architecturally interesting hotels in distinctive neighborhoods, shaped by and contributing to the cultures of their communities. The properties bring together local and out-of-town talent in design, food and beverage, arts, and culture. The Assistant Front Office Manager supports daily front office operations and helps ensure courteous, professional guest service. The role coordinates guest arrivals and departures, group preparations, room assignments, special requests, and amenities; supports staffing, training, recruitment, and team development; and helps maintain hotel standards, safety procedures, and front office systems. Successful candidates have a passion for hospitality and an entrepreneurial spirit. The company offers competitive wages and benefits and is committed to a diverse and inclusive work experience. Medical, dental, vision, and short-term disability coverage are available beginning on the first day of the month following the hire date. Additional offerings include a 401(k), employee assistance program, paid time off, holidays, complimentary parking and daily meals, public transportation assistance, and other benefits.

Requirements

High school diploma or GED.
Three years of related hospitality or service-industry experience preferred.
Strong communication skills.
Collaborative spirit.
Ethical conduct.
Computer proficiency, including Microsoft Office and Opera PMS.
Positive attitude.
Attention to detail.
Problem-solving abilities.
Genuine passion for the hospitality industry and an entrepreneurial spirit.

Nice To Haves

Three years of related experience in the hospitality or service industry is preferred.

Responsibilities

Greet every guest with a smile and maintain eye contact.
Be courteous and gracious, maintaining a professional demeanor at all times.
Maintain high standards of personal appearance and grooming, including following the proper dress code.
Establish and maintain good communication and teamwork with colleagues and other hotel departments.
Supervise daily front office functions to ensure courteous and professional guest service.
Resolve guest complaints satisfactorily.
Coordinate daily group arrival and departure preparation, special requests, room assignments, and guest amenity programs.
Assist with scheduling front office staff according to forecasted business levels when needed.
Follow up with front office staff regarding daily shifts and individual duties.
Provide verbal instruction and guidance in accordance with company policies and standards.
Support and comply with hotel and company policies concerning accounting, purchasing, credit, and cash handling.
Maintain the appearance of the front office and lobby while on duty.
Maintain appropriate collateral and supply inventory for front office activities.
Coordinate guest relocations when necessary.
Maintain proper operation of the Property Management System.
Understand fire and safety procedures and assist guests and employees during emergencies.
Participate in scheduled departmental and administrative meetings as requested.
Participate actively in recruitment, interviews, onboarding, and training.
Contribute actively to departmental development and engagement.
Follow operating standards, policies, procedures, manuals, memos, and verbal instructions.
Know safety and emergency procedures, including OSHA requirements.
Attend relevant meetings.