Assistant Front Office Manager

Atrium Hospitality•Grapevine, TX

3d•Onsite

About The Position

The Assistant Front Office Manager supports daily front desk operations at the Dallas Fort Worth Embassy Suites in Grapevine, Texas. The role leads the front desk team in delivering a warm, seamless guest experience, responds to guest needs with professionalism and empathy, and supports financial goals through inventory management, cost control, and schedule optimization. The position ensures front desk tasks are completed across all shifts, steps in for the Front Office Manager when needed, and may assist with Night Audit, Shuttle, or Concierge roles. It also promotes a safe and welcoming environment by following safety and security procedures.

Requirements

Customer service experience.
High school diploma or equivalent.
Valid driver’s license.
Comfort with technology for managing guest information and team coordination.
Physical ability to lift 50 lbs and remain active to support the team hands-on.

Nice To Haves

Hospitality background.

Responsibilities

Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
Respond to guest needs professionally and empathetically, ensuring timely resolution and follow-through.
Support financial goals by managing inventory, controlling costs, and optimizing schedules.
Oversee daily front desk operations and ensure tasks are completed across all shifts.
Step in for the Front Office Manager when needed.
Assist with Night Audit, Shuttle, or Concierge roles as needed.
Promote a safe, welcoming environment by following safety and security procedures.