Assistant Front Office Manager
About The Position
The Assistant Front Office Manager supports daily front desk operations at the Dallas Fort Worth Embassy Suites in Grapevine, Texas. The role leads the front desk team in delivering a warm, seamless guest experience and responds to guest needs professionally and empathetically, ensuring timely resolution and follow-through. It also supports financial goals through inventory management, cost control, and schedule optimization, and helps ensure front desk tasks are completed across all shifts. The Assistant Front Office Manager steps in for the Front Office Manager when needed and may assist with Night Audit, Shuttle, or Concierge duties. The role promotes a safe, welcoming environment by following safety and security procedures. Compensation is listed as $23.00; actual pay may vary based on experience, skills, qualifications, and location.
Requirements
- Customer service experience.
- High school diploma or equivalent.
- Valid driver's license.
- Comfort with technology to manage guest information and team coordination.
- Ability to lift 50 lbs and remain active while supporting the team hands-on.
Nice To Haves
- Hospitality background.
Responsibilities
- Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
- Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
- Manage inventory, control costs, and optimize schedules to support financial goals.
- Oversee daily front desk operations and ensure tasks are completed across all shifts.
- Step in for the Front Office Manager when needed.
- Assist with Night Audit, Shuttle, or Concierge roles as needed.
- Follow safety and security procedures to promote a safe, welcoming environment.
Benefits
- 401(k) plan with company match.
- Medical, dental, and vision insurance options.
- Paid time off and vacation.
- Atrium Traveler and brand discount programs.
- DailyPay.
- Wellness programs.
- Tuition reimbursement.
- Exclusive discounts on brands and services.
- Community service and volunteer programs.
- Career growth and learning opportunities, including internal promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
