Assistant Front Office Manager

PCH Hotels & Resorts • Florence, AL

3d

About The Position

The Assistant Front Office Manager supports the daily operations of the Front Desk and oversees related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services. The role works with the team to ensure smooth guest arrivals and departures, maintain guest satisfaction, and achieve financial goals. It involves supporting and developing associates, resolving guest concerns, managing operational procedures and staffing, and collaborating with other hotel departments to deliver a seamless guest experience.

Responsibilities

• Oversee daily Front Desk operations to support smooth guest arrivals and departures and provide personalized service.
• Support, train, and motivate Front Office associates, set clear expectations, and foster a guest-focused, service-driven culture.
• Address guest concerns and special requests professionally and promptly to build guest satisfaction.
• Monitor daily reports, staffing, shift transitions, and Front Desk procedures to maintain efficiency, accuracy, and operational excellence.
• Partner with Bell Services, Concierge, and other hotel departments to support a seamless guest experience, occupancy, revenue, and service goals.

Benefits

• Health, dental, and vision coverage, including FSA and HSA options.
• 401(k) with company match.
• Hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Ongoing training and development with opportunities for career advancement.
• Employee rewards and recognition programs.
• Friendly and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed