Homecare Office Assistant

Crawford County Council on Aging • Bucyrus, OH

3d

About The Position

The Homecare Office Assistant provides clerical support for the Homecare Services Department under the supervision of the Homecare Coordinator. The role balances administrative tasks with support for clients and staff, and calls for an organized, detail-oriented, and compassionate candidate.

Requirements

• High school diploma or equivalent.
• Ability to clearly read, write, speak, and understand English.
• Strong organizational skills and ability to maintain accurate records.
• Strong interpersonal skills when working with individuals from a wide range of backgrounds.
• Ability to work in a fast-paced environment and excel at time management.
• Professional telephone skills and etiquette.
• Energetic, self-motivated, and flexible.
• Proven reliability through a strong attendance record.
• Functional knowledge of the demographics of the service area.
• Strong knowledge of and experience using Microsoft Word and Excel.
• Ability to lift up to 50 pounds.

Nice To Haves

• Basic understanding of Passport/MyCare/Homecare Services is preferred but not required.

Responsibilities

• Answer phones, take messages, and direct calls as needed.
• Assist the Homecare Coordinator in developing and revising weekly schedules for full- and part-time caregivers providing in-home services, while considering efficiency and client preferences.
• Manage communication among clients, caregivers, case managers, and other Council on Aging personnel regarding client needs and services.
• Establish and maintain client files, ensuring database information is accurate and up to date.
• Review caregiver paperwork for accuracy, enter service information into databases, and file paperwork.
• Prepare reports, correspondence, and billing documents as needed.
• Assist with billing services through various funding sources as requested.
• Perform in-home visits as required.
• Follow HIPAA and agency policies to protect client privacy and maintain confidentiality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED