Branch Office Supervisor - Homecare
A First Name Basis•Mandeville, LA
About The Position
A First Name Basis (AFNB) is an in-home care provider with more than 40 offices across four states, serving seniors and individuals with disabilities. The Branch Office Supervisor supports the Area Manager with daily operations, quality, and compliance. The role leads team huddles, manages daily metrics and DC reviews, conducts quality assurance audits of client and caregiver files, and mentors Care Managers and Client Care Specialists. When the Area Manager is unavailable, the supervisor serves as the branch's regulatory point of contact.
Requirements
- High school diploma or GED required; an equivalent combination of education and experience is considered.
- At least 3 years of healthcare experience, including prior experience in a lead or leadership role.
Nice To Haves
- Bachelor's degree preferred.
- Strong leadership, coaching, and mentorship skills.
- Comfort presenting metrics and compliance findings to leadership.
- Composure and professionalism under audit or regulatory scrutiny.
- Skill in cross-functional coordination with case managers and referral sources.
- Effective conflict-resolution skills for escalated client and caregiver complaints.
Responsibilities
- Assist the Area Manager with daily metric updates.
- Lead daily team and office huddles.
- Conduct daily DC reviews.
- Assist with compliance reviews of client and caregiver files.
- Support scheduling and authorization utilization.
- Coordinate with case managers and referral sources.
- Conduct quality assurance audits of client and caregiver documentation.
- Prepare and present metrics and reports to the Area Manager.
- Identify compliance-gap trends and recommend or implement corrective actions.
- Mentor and train Care Managers and Care Manager 1s.
- Oversee authorization renewals and utilization reporting to payers.
- Liaise with state and regulatory bodies during audits when the Area Manager is unavailable.
- Review and approve care plan changes before finalization.
- Manage escalated client or caregiver complaints.
- Support onboarding of new caregivers.
Benefits
- Competitive pay
- Medical, dental, and vision benefits
- Cell phone reimbursement
- 401(k) with employer match
- PTO
- Sick time
- Paid company holidays
- Monthly performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
