Homecare Support Supervisor

Asura•Minnetonka, MN

11d•Hybrid

About The Position

Asura is committed to helping individuals live independently through high-quality, person-centered support services that are compliant and responsive to participant needs. The company values teamwork, accountability, compassion, and continuous improvement. The Homecare Support Supervisor leads and supports the Homecare Support Services team. This role oversees day-to-day operations, coaches and develops team members, ensures compliance with Minnesota CFSS requirements, and supports a positive experience for participants, participant representatives, and community partners. The supervisor contributes to service excellence, process improvement, and a positive team culture.

Requirements

At least two years of phone-based customer service experience.
At least six months of experience working with Minnesota CFSS services.
Ability to lead teams, drive accountability, and support employee development.
Strong understanding of customer service principles and person-centered service delivery.
Ability to think strategically, solve problems, and make sound decisions in a fast-paced environment.
Intermediate proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to learn and effectively use company-specific software, databases, and systems.
Strong organizational, prioritization, and time-management skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to adapt to changing priorities and business needs.
Must successfully complete required background screenings and pre-employment requirements.
Competencies include action orientation, building effective teams, customer focus, dealing with ambiguity, developing direct reports, drive for results, integrity and trust, motivating others, and time management.

Nice To Haves

Previous supervisory, leadership, coaching, or people-management experience.

Responsibilities

Supervise, coach, and support Homecare Support Specialists.
Monitor quality, productivity, and service performance metrics.
Conduct employee training, onboarding, and performance evaluations.
Assist with hiring, employee development, and performance management.
Serve as a subject matter resource for complex participant and provider inquiries.
Ensure compliance with CFSS requirements, company policies, and regulatory standards.
Collaborate with internal teams, service providers, lead agencies, and state partners.
Identify and implement process improvements to enhance efficiency and service delivery.
Support departmental and organizational initiatives as part of the leadership team.
Foster a culture of accountability, teamwork, and continuous improvement.