Homecare Support Supervisor
About The Position
Asura is committed to helping individuals live independently through high-quality, person-centered, compliant support services that respond to participant needs. The company values teamwork, accountability, compassion, and continuous improvement. The Homecare Support Supervisor leads and supports the Homecare Support Services team. The role oversees day-to-day operations, coaches and develops team members, ensures compliance with Minnesota CFSS requirements, and supports an exceptional experience for participants, participant representatives, and community partners. The ideal candidate is a strong leader who enjoys developing others, solving problems, improving processes, and creating a positive team culture while maintaining service excellence. This is a full-time, 40-hour-per-week, non-exempt role, Monday through Friday. The position is based at Homesura in Minnetonka, with a hybrid work arrangement. Compensation is $30.00–$37.00.
Requirements
- At least two years of phone-based customer service experience.
- At least six months of experience working with Minnesota CFSS services.
- Ability to lead teams, drive accountability, and support employee development.
- Strong understanding of customer service principles and person-centered service delivery.
- Ability to think strategically, solve problems, and make sound decisions in a fast-paced environment.
- Intermediate proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
- Ability to learn and effectively use company-specific software, databases, and systems.
- Strong organizational, prioritization, and time-management skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to adapt to changing priorities and business needs.
- Must successfully complete required background screenings and pre-employment requirements.
Nice To Haves
- Previous supervisory, leadership, coaching, or people-management experience.
Responsibilities
- Supervise, coach, and support Homecare Support Specialists.
- Monitor quality, productivity, and service performance metrics.
- Conduct employee training, onboarding, and performance evaluations.
- Assist with hiring, employee development, and performance management.
- Serve as a subject matter resource for complex participant and provider inquiries.
- Ensure compliance with CFSS requirements, company policies, and regulatory standards.
- Collaborate with internal teams, service providers, lead agencies, and state partners.
- Identify and implement process improvements to enhance efficiency and service delivery.
- Support departmental and organizational initiatives as part of the leadership team.
- Foster a culture of accountability, teamwork, and continuous improvement.
Benefits
- Work/life flexibility.
- Professional development opportunities.
- Generous paid time off options.
- Free mental health and wellbeing program.
- Health, dental, and vision insurance for full-time employees.
- HSA and FSA for full-time employees.
- Retirement plan with employer match.
- Company-paid disability and life insurance for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
