Noc Technician Jobs

About The Position

Requirements

• High school diploma, or vocational certification in technology field, or equivalent industry work experience required.
• Minimum Two years of previous NOC, Engineering, Network Operations, or Business Support experience is required.
• Working knowledge of business networking, including network components, function, and operation; Working knowledge HFC /cable plant components and structure.
• Working knowledge of TCP/IP and other Internet protocols as well as experience with tools such as Ping SNMP, SSH, Trace Route, NS Lookup.
• Working knowledge of enterprise business and wholesale carrier networking including but not limited to Layer II/Layer III networks, IP routing, VoIP, etc.
• Working knowledge of applied routing and switching configurations such as MPLS, VLAN routing, EVC.
• Working knowledge of the following specialties: optical transport, routing, cable modem termination system (CMTS), voice, video and wireless.
• Demonstrated proficiency in all areas of NOC operations; able to handle moderately complex maintenance and troubleshooting duties.
• Working knowledge of network monitoring systems and element monitoring systems.
• Demonstrated proficiency in incident and change management process and procedures.
• Ability to read and comprehend technical literature.

Nice To Haves

• experience in the telecommunication or cable industry is preferred.
• Minimum of two years of internal proprietary methods of service delivery is preferred.
• NCTI “Operations Center Technical Support I” course completed or commitment to complete within the first year of employment.
• Cisco routing and switching coursework to be completed within the first year in position.
• Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc. is preferred.

Responsibilities

• Engage in reactive and proactive monitoring of the multi-service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services, as well as Advanced Enterprise and Wholesale Business services; quickly identify network events, impaired services, or unplanned outages.
• Monitor network resources, components, and Enterprise Business connections for performance, equipment failures and/or service outages.
• Evaluate network alarm conditions and service outages; follow procedures to validate and classify potential impact.
• Identify and document events as they occur, enter relevant information in Midco's ticketing system.
• Perform preliminary troubleshooting per established procedure; document completed troubleshooting and escalate to the appropriate personnel for additional troubleshooting, mitigation, and restoration.
• Actively coordinate mitigation and resolution of service outages; assist in troubleshooting and pinpointing service outage components.
• Engage and coordinate efforts with third parties and vendors to resolve problems and issues.
• Communicate with users, group members, Engineering, Field OPS, Business Customer Care and Management regarding service outages and/or equipment malfunctions; provide regular updates on high priority network events, escalating as necessary.
• Review in flight circuit projects prior to turn-up; conduct pre-delivery testing of new carrier circuits and refer any issues to senior NOC or BNE personnel for corrective action.
• Participate in coordinated turn-up of new carrier circuits.
• Coordinate circuit troubleshooting between Midco and third-party resources to address circuit issues.
• Input and review change requests for moderately complex maintenance activity.
• Evaluate maintenance notifications and coordinate maintenance windows with other providers, NNIs and internal customer support teams.
• Perform pre/post QC checks as part of maintenance activity; review nightly change calendar for potentially high risk or high impacting maintenance.
• Coordinate preventive maintenance activity with Field Ops personnel; perform pre/post QC verification.
• Perform proactive health checks as part of normal surveillance; document identified issues and coordinate with Field Ops personnel on corrective action.
• Generate operational reports such as power supply battery health and transponder state.
• Draft, review and update process documentation to ensure all procedures are known.
• Train and guide new hires as required.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.