IT NOC Technician
About The Position
SpaceX is seeking an IT NOC Technician to monitor and maintain the high-availability network infrastructure supporting mission-critical operations. As part of the IT team, the technician will provide real-time monitoring, incident response, and troubleshooting across enterprise and operational networks that enable launch operations, engineering systems, and corporate services. The role supports network infrastructure across launch sites, Starlink infrastructure, data centers, cloud environments, and corporate facilities. The position requires strong networking fundamentals and the ability to quickly diagnose, respond to, and escalate issues in a shift-based, 24/7 operations environment. The technician will follow operational processes and service-level requirements, maintain documentation, and help improve monitoring and procedures to support SpaceX’s growth and high-reliability requirements.
Requirements
- Bachelor’s degree in computer science, information technology, or engineering, or 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
- At least 2 years of experience in a NOC, network operations, or IT infrastructure role.
- Ability to work in a shift-based role providing 24/7 coverage, including nights, weekends, and holidays.
- Willingness to work overtime and extra days as needed to support 24/7 operations.
Nice To Haves
- Industry certification such as CompTIA Network+ or CCNA.
- Experience with cloud networking (AWS or Azure) and hybrid environments.
- Basic scripting or automation skills in Python, PowerShell, or Bash.
- Experience working in a high-availability or mission-critical environment.
- Strong foundational knowledge of TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, and DHCP.
- Hands-on experience with network monitoring and observability tools.
- Familiarity with ITIL incident, problem, and change management processes.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work effectively in a fast-paced, shift-based environment with rotating schedules.
Responsibilities
- Monitor enterprise and operational networks, data centers, cloud environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms.
- Manage internet service providers for circuit outages, turnups, and disconnects.
- Detect, triage, and respond to network incidents, performance issues, and outages, minimizing impact to launch operations and real-time mission support.
- Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems across traditional IT and operational technology environments.
- Create, manage, and escalate tickets according to ITIL-aligned processes and strict SLAs.
- Execute runbooks and standard operating procedures for common issues, escalating complex problems to Tier 2/3 engineers or specialized teams.
- Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations.
- Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.
- Participate in change management, planned maintenance, and incident management.
- Collaborate with Launch Operations, Starlink, Software, and Security teams to improve monitoring coverage and reduce mean time to resolution.
- Support high-reliability environments where network downtime can affect vehicle testing, launch countdowns, or satellite communications.
Benefits
- Potential long-term incentives in the form of company stock or long-term cash awards.
- Potential discretionary bonuses.
- Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
- Comprehensive medical coverage.
- Vision coverage.
- Dental coverage.
- 401(k) retirement plan.
- Short- and long-term disability insurance.
- Life insurance.
- Paid parental leave.
- Various other discounts and perks.
- May accrue 3 weeks of paid vacation.
- Eligible for 10 or more paid holidays per year.
- Paid sick leave pursuant to Company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
