NOC Technician I

REJIS Commission•St. Louis, MO

8d•Onsite

About The Position

REJIS is hiring a NOC Technician I for its Operations Center (ROC), a secure facility that houses REJIS and customer equipment and data. The team monitors the availability of REJIS-supported services and equipment, manages communications, and escalates support issues to help maintain high service availability. REJIS supports law enforcement and local St. Louis organizations with critical infrastructure that requires 24/7 availability and monitoring. This is an entry point into an IT career, with training on the technology and business processes used in the role, growth potential, professional development opportunities, and exposure to a wide variety of technologies. The position requires physical, on-site presence in the data center. It follows a compressed schedule of three 12-hour shifts from Sunday through Tuesday and one six-hour shift on Wednesday. Rotations are set a year in advance, though shifts may occasionally change, typically with advance notice. The role also includes on-call and call-in coverage, including short-notice work outside scheduled shifts to address operational needs, staffing gaps, emergencies, and coworkers’ vacations or absences. The posting notes that the position includes 3+ weeks of vacation. The minimum salary is $18.96 per hour, with possible additional compensation based on experience, demonstrated skills, certifications, and education. The position is hourly and eligible for overtime.

Requirements

Strong technical aptitude and a strong desire for a career in IT and/or technology.
Previous customer-service work experience.
Excellent written and verbal communication skills.
Ability to prioritize and manage multiple time-sensitive responsibilities.
Acceptable experience may include self-study, technical school, or work experience.
Willingness and ability to learn quickly.

Nice To Haves

Experience using Microsoft operating systems and Office products.

Responsibilities

Respond to network and data center alerts to maintain a reliable service environment.
Learn and follow standard operating procedures, document and respond to alerts, and escalate issues to support staff.
Perform new computer software installations, server patching, and remote system administration.
Resolve desktop, printer, internet browser, REJIS application, and network-related issues.
Reset passwords using Active Directory.
Troubleshoot user and system problems and perform appropriate support escalation.
Record and classify customer and internal requests.
Communicate problems requiring immediate attention to customers and REJIS management.
Escort visitors within the data center and walk the data center and REJIS campus to conduct hands-on or visual safety-compliance assessments, including checking doors and temperatures in server-room or data-center areas.
Provide on-call and call-in coverage for operational needs, staffing gaps, emergencies, and team members’ scheduled vacations and absences.