NOC Technician
About The Position
The NOC Technician monitors Stimulus Broadband's fixed wireless and fiber networks in Nevada, California, Oregon, Missouri, and New Mexico, performs first-line troubleshooting and service restoration, and escalates issues to network engineering and Field Operations. The role supports 24/7 network coverage through rotating shifts and reports to the NOC Manager. It is remote, with occasional travel to markets. The technician monitors network alarms and performance, manages and documents tickets, troubleshoots remotely before dispatching Field Operations, communicates and escalates incidents, supports planned maintenance, verifies network equipment monitoring, follows NOC runbooks, and participates in the on-call rotation. The ideal candidate is a methodical troubleshooter who follows issues through resolution, communicates clearly during outages, and is interested in developing wireless, fiber, and IP networking skills.
Requirements
- At least 2 years of experience in a NOC, Tier 2 support, or network support role; ISP, WISP, or carrier experience is preferred.
- IP networking fundamentals, including TCP/IP, subnetting, VLANs, DHCP, DNS, ping, and traceroute.
- Experience with network monitoring and ticketing systems.
- Clear written and verbal communication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered.
- Must pass required pre-employment and random background checks and drug, alcohol, and cannabis testing.
- Valid driver's license and acceptable driving record.
Nice To Haves
- Fixed wireless experience with Tarana, Cambium, or Ubiquiti.
- Fiber access experience with Calix.
- Experience with NOC360 or Zabbix.
- MikroTik or Juniper CLI experience.
- CompTIA Network+, CCNA, or equivalent.
Responsibilities
- Monitor network alarms and performance across wireless, fiber, and core networks.
- Open, update, and close tickets, documenting findings and actions.
- Troubleshoot and restore service remotely before dispatching Field Operations.
- Escalate issues to network engineering, Field Operations, and on-call staff using defined escalation paths.
- Identify outages and notify the NOC Manager and Customer Experience of customer impact.
- Provide status updates during incidents until service is restored.
- Support planned maintenance with pre- and post-change checks.
- Verify that newly installed and acquired network equipment is being monitored.
- Follow NOC runbooks and recommend improvements.
- Participate in the on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
