NOC Technician
About The Position
The NOC Technician monitors Stimulus Broadband’s fixed wireless and fiber networks across Nevada, California, Oregon, Missouri, and New Mexico. The role provides first-line troubleshooting and service restoration, escalating issues to network engineering and Field Operations as needed. Technicians follow NOC runbooks and defined escalation paths, document work in the ticketing system, and communicate status during incidents. This is a remote position with occasional travel to markets. NOC Technicians work rotating shifts to support 24/7 coverage, participate in the on-call rotation, and report to the NOC Manager. Candidates must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered.
Requirements
- At least 2 years of experience in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP, or carrier.
- Knowledge of IP networking fundamentals, including TCP/IP, subnetting, VLANs, DHCP, DNS, ping, and traceroute.
- Experience with network monitoring and ticketing systems.
- Clear written and verbal communication skills.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates in adjacent states may be considered.
- Must pass required pre-employment and random background checks and drug, alcohol, and cannabis testing.
- Valid driver's license and acceptable driving record.
Nice To Haves
- Experience with fixed wireless equipment such as Tarana, Cambium, or Ubiquiti, or fiber access equipment such as Calix.
- Experience with NOC360 or Zabbix.
- MikroTik or Juniper CLI experience.
- CompTIA Network+, CCNA, or equivalent.
Responsibilities
- Monitor alarms and performance across wireless, fiber, and core networks.
- Open, update, and close tickets, documenting findings and actions.
- Troubleshoot and restore service remotely before dispatching Field Operations.
- Escalate incidents to network engineering, Field Operations, and on-call staff using defined escalation paths.
- Identify outages and notify the NOC Manager and Customer Experience about customer impact.
- Provide status updates during incidents until service is restored.
- Support planned maintenance with pre-change and post-change checks.
- Verify newly installed and acquired network equipment is being monitored.
- Follow NOC runbooks and recommend improvements.
- Participate in the on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
