IT NOC Technician

SpaceX•Hawthorne, CA

About The Position

SpaceX is seeking an IT NOC Technician to monitor and maintain high-availability network infrastructure supporting mission-critical operations. The technician will perform real-time monitoring, incident response, and initial troubleshooting of enterprise and operational networks used by launch operations, engineering systems, and corporate services. The role also contributes to improving monitoring, documentation, and operating processes as SpaceX grows and maintains high-reliability requirements.

Requirements

Bachelor’s degree in computer science, information technology, or engineering, or 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
2+ years of experience in a NOC, network operations, or IT infrastructure role.
Support a shift-based role providing 24/7 coverage, including nights, weekends, and holidays.
Willingness to work overtime hours and extra days as needed to support 24/7 operations.
Meet SpaceX’s stated ITAR eligibility requirements, or be eligible to obtain the required U.S. Department of State authorizations.

Nice To Haves

Industry certifications such as CompTIA Network+ or CCNA.
Experience with cloud networking (AWS or Azure) and hybrid environments.
Basic scripting or automation skills in Python, PowerShell, or Bash.
Experience working in a high-availability or mission-critical environment.
Strong foundational knowledge of networking, including TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, and DHCP.
Hands-on experience with network monitoring and observability tools.
Familiarity with ITIL processes, including incident, problem, and change management.
Excellent troubleshooting, documentation, and communication skills.
Ability to work effectively in a fast-paced, shift-based environment with rotating schedules.

Responsibilities

Monitor enterprise and operational networks, data centers, cloud environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms.
Manage ISP circuit outages, turnups, and disconnects.
Detect, triage, and respond to network incidents, performance issues, and outages while minimizing impact to launch operations and real-time mission support.
Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems across traditional IT and operational technology environments.
Create, manage, and escalate tickets according to ITIL-aligned processes and mission-critical SLAs.
Execute runbooks and standard operating procedures for common issues and escalate complex problems to Tier 2/3 engineers or specialized teams.
Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations.
Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.
Participate in change management, planned maintenance, and incident management.
Collaborate with Launch Operations, Starlink, Software, Security, and other teams to improve monitoring coverage and reduce mean time to resolution.
Support high-reliability environments where network downtime can affect vehicle testing, launch countdowns, or satellite communications.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical coverage.
Vision coverage.
Dental coverage.
Access to a 401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
Eligible for 10 or more paid holidays per year.
Paid sick leave pursuant to Company policy.