NOC Technician IV

Granite Telecommunications•Orlando, FL

About The Position

The NOC Technician IV at Granite Telecommunications monitors, maintains, and supports the company’s network infrastructure to help ensure uptime and performance. The role provides frontline troubleshooting, incident escalation, and network event management, working with engineering and support teams to resolve issues. It also involves designing and implementing monitoring solutions, leading reliability and scalability projects, conducting security assessments, supporting new service rollouts, developing training for junior staff, and analyzing network performance trends.

Requirements

6–8 years of experience in network operations, engineering, or telecommunications.
Expert-level knowledge of VOIP/SIP architecture, SD-WAN platforms, and broadband technologies.
Strong background in network security, including IDS/IPS, VPNs, and compliance standards.
Ability to lead technical teams and manage high-impact incidents.

Nice To Haves

Experience with orchestration platforms and network automation frameworks.
Strong project management and documentation skills.

Responsibilities

Architect and implement advanced monitoring solutions for VOIP, SD-WAN, and broadband services.
Lead cross-functional projects to improve network reliability and scalability.
Perform security audits and vulnerability assessments across NOC-managed infrastructure.
Interface with product and engineering teams to support new service rollouts.
Develop training materials and lead technical workshops for junior staff.
Analyze network performance trends and recommend strategic improvements.
Monitor, maintain, and support network infrastructure.
Provide frontline troubleshooting, incident escalation, and network event management.