NOC Technician IV

Granite Telecommunications • Orlando, FL

9d

About The Position

The NOC Technician IV at Granite Telecommunications monitors, maintains, and supports the company’s network infrastructure to help ensure optimal uptime and performance. The position provides frontline troubleshooting, incident escalation, and network event management, collaborating with engineering and support teams to resolve issues promptly in a fast-paced environment.

The role architects and implements advanced monitoring solutions for VOIP, SD-WAN, and broadband services; leads projects to improve network reliability and scalability; and performs security audits and vulnerability assessments across NOC-managed infrastructure. It also works with product and engineering teams on service rollouts, develops training materials and leads workshops for junior staff, and analyzes network performance trends to recommend improvements.

Requirements

• 6–8 years of experience in network operations, engineering, or telecom.
• Expert-level knowledge of VOIP/SIP architecture, SD-WAN platforms, and broadband technologies.
• Strong background in network security, including IDS/IPS, VPNs, and compliance standards.
• Ability to lead technical teams and manage high-impact incidents.
• Detail-oriented and responsive, with skill in identifying and addressing network problems in a fast-paced environment.

Nice To Haves

• Experience with orchestration platforms and network automation frameworks.
• Strong project management and documentation skills.

Responsibilities

• Architect and implement advanced monitoring solutions for VOIP, SD-WAN, and broadband services.
• Lead cross-functional projects to improve network reliability and scalability.
• Perform security audits and vulnerability assessments across NOC-managed infrastructure.
• Interface with product and engineering teams to support new service rollouts.
• Develop training materials and lead technical workshops for junior staff.
• Analyze network performance trends and recommend strategic improvements.
• Provide frontline troubleshooting, incident escalation, and network event management.
• Work with engineering and support teams to resolve network issues promptly.

Benefits

• Onsite, fully equipped gyms for employees at no cost.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability coverage.
• 401(k) retirement plan with company match.
• Childcare benefits.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed