NOC Technician I

Bluepeak • Sioux Falls, SD

1d • Onsite

About The Position

The NOC Technician I monitors Bluepeak’s provider network and services for outages and impairments in a 24 x 7 environment. The role coordinates maintenance and repair activities with engineering, operations, and vendor personnel to support service availability and quality. Using fault, performance-monitoring, configuration-management, and ticketing tools, the technician detects and documents network issues from initial detection through resolution. The NOC’s role is to command, control, and communicate with resources to help resolve customer-impacting issues.

This is an on-site position based in Sioux Falls, South Dakota. The NOC operates 24/7/365, and employees must be able to work non-standard shifts, including evenings, overnight hours, weekends, and holidays. The technician may also provide after-hours support to commercial customers as needed.

Requirements

• High school diploma or GED required.
• Ability to multitask, solve problems, think clearly, and respond in a fast-paced or changing environment.
• Reliability, dependability, self-motivation, and willingness to learn and contribute to building a successful NOC team.
• Basic understanding of TCP/IP and other internet protocols, and experience with tools such as Ping, Trace Route, and NS Lookup.
• Advanced customer-service and time-management skills.
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to maintain professionalism in challenging or changing situations.
• Customer-focused approach and ability to establish and maintain effective relationships with internal and external customers.
• Ability to work in a 24/7 operation on a flexible schedule, including weekdays, weekends, and holidays.
• Proficiency with MS Office, internet software, and email communication.
• Ability to refrain from personal use of technology during working hours.
• Physical ability to lift up to 5 pounds; reach and hold items at chest level or above the shoulder; use hands to handle objects and paperwork; and sit, stand, bend, reach, push, pull, and walk.
• Ability to perform prolonged periods of desk work and computer use, talk and hear regularly, and use close vision and focus.

Nice To Haves

• Associate degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• At least six months of experience in a NOC environment.
• Knowledge of RF signals and HFC networks.
• Exposure to SolarWinds or other network-monitoring platforms.
• Experience troubleshooting, repairing, or maintaining data, telephone, or video networks in an enterprise telecommunications environment or equivalent.
• Ability to acquire on-the-job knowledge of RF and optical technologies.

Responsibilities

• Coordinate timely repairs, event notifications, and escalations related to network outages, impairments, and maintenance activities.
• Work with multiple departments to communicate and coordinate information during outage events.
• Use network monitoring and troubleshooting tools to identify and isolate events across network components and coordinate their resolution.
• Document events and actions taken in the trouble-ticketing system.
• Monitor network elements and systems comprising the BP HFC plant, core network, network services, and supporting infrastructure.
• Clear outages after service has been restored and tested.
• Alert personnel using established processes and procedures.
• Provide ongoing notification updates and thorough follow-up.
• Communicate effectively with field partners, customers, and peers.
• Follow established maintenance processes.
• Provide after-hours support to commercial customers when needed.
• Perform other duties as assigned.

Benefits

• Competitive compensation and annual bonus eligibility.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k).
• Generous vacation and paid sick time, plus paid holidays and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• Progressive and inclusive work culture with flexibility, support, and resources for career success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED