NOC Technician I

Midcontinent•Sioux Falls, SD

4h•Onsite

About The Position

The NOC Technician monitors, troubleshoots, and supports Midco’s multi-service network to help ensure reliable delivery of video, internet, voice, and enterprise services. The role identifies and analyzes network events, coordinates resolution, and supports operational excellence through proactive monitoring, maintenance coordination, and continuous improvement. It works with internal teams, vendors, and operational stakeholders to maintain service reliability and support a positive customer experience. The position works primarily in a professional office or network operations center, using computers, monitors, telecommunications equipment, and multiple monitoring applications. Evening, overnight, weekend, holiday, and on-call work may be required based on operational needs, including responding to network outages, service-impacting events, and emergencies. Two schedules are listed: Monday 11 a.m.–9 p.m., Tuesday 11 a.m.–9 p.m., Wednesday 10 a.m.–6 p.m., and alternating Saturday and Sunday 7 a.m.–7 p.m.; or Sunday 7 p.m.–7 a.m., Monday 9 p.m.–7 a.m., Tuesday 10 p.m.–7 a.m., and Wednesday 10 p.m.–7 a.m. Although the posting is for NOC Technician I, it notes the role may be filled at the I, II, or III level based on the selected candidate’s qualifications and experience. Team members are assigned a level based on required experience and training. Advancement is sequential and depends on completing the preceding level’s requirements, which may include certifications, proficiency tests, and time-in-role or equivalent experience.

Requirements

High school diploma or equivalent (GED).
For the NOC Technician I level, one year of technical support, telecommunications, networking, IT help desk, military communications, or related experience.
Relevant technical experience ranges from 1 to 4+ years depending on the position level.
Ability to respond effectively during network outages, service-impacting events, and emergency situations.
Ability to remain stationary for extended periods while monitoring systems and responding to network events.
Frequently operate a computer, keyboard, mouse, telephone, and multiple monitoring tools; view and interpret detailed information across multiple screens.
Occasionally move and lift items up to 25 pounds.
Communicate effectively in person, by phone, and through electronic communications.
Analyze technical information and troubleshoot network and service issues in a fast-paced environment; prioritize competing tasks and respond to changing operational needs.
Exercise sound judgment during service-impacting events; maintain attention to detail while monitoring multiple systems, alarms, and processes.
Interpret technical data, network performance metrics, documentation, and operating procedures; collaborate effectively with team members, vendors, stakeholders, and cross-functional partners.
Learn and adapt to new technologies, systems, tools, and processes; manage interruptions, shifting priorities, and high-pressure situations while maintaining quality and accuracy.
Identify root causes, evaluate potential solutions, and remain focused for extended periods while monitoring network performance and responding to critical events.

Nice To Haves

Associate’s degree in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related field.
Industry certifications such as NCTI Operations Center Technical Support, OCR, MNOCR, CCNA, Network+, or equivalent.
Knowledge of networking concepts, TCP/IP, routing, switching, DOCSIS, RF signal processing, and telecommunications infrastructure.
Familiarity with network monitoring, incident management, change management, and ticketing systems.
Experience using diagnostic and monitoring tools such as Wireshark, Grafana, Zabbix, Ping, SNMP, SSH, Trace Route, and NS Lookup.
Understanding of fiber, HFC, voice, video, wireless, transport, and enterprise service delivery environments.
Ability to read, interpret, and apply technical documentation and operational procedures.

Responsibilities

Monitor and support Midco’s video, internet, voice, wireless, transport, and enterprise networks to identify network events, service impairments, and outages.
Evaluate network alarms, service disruptions, and equipment notifications to assess impact and determine appropriate response actions.
Troubleshoot network incidents and service issues using established tools, procedures, and documentation.
Document network events, maintenance activities, troubleshooting efforts, and resolutions in applicable systems.
Coordinate restoration activities during outages and help identify root causes and impacted network components.
Communicate network events, maintenance activities, and service impacts to team members, operational groups, leadership, vendors, and other stakeholders.
Coordinate routine and emergency maintenance, including pre- and post-maintenance validation and quality checks.
Perform proactive network surveillance, health checks, and trend analysis to identify potential service risks and improvement opportunities.
Review and support change management processes, maintenance notifications, and operational procedures.
Generate and analyze operational reports to support network performance, reliability, and decision-making.
Develop, review, and maintain operational documentation, procedures, and knowledge resources.
Provide guidance, mentorship, and training support to team members as appropriate to level and experience.
Participate in continuous improvement efforts to enhance network operations, service reliability, efficiency, and customer experience.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Protect customer privacy by following Midco’s privacy guidelines, policies, and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.