NOC Technician

CellularOne•Show Low, AZ

5d•Onsite

About The Position

For 30 years, SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 240 cell sites covering 60,000 square miles. As a NOC Technician, you’ll be the eyes on Cellular One’s production network—catching issues early and driving fast restoration to keep customers connected across our footprint. This entry-level, onsite role in Show Low, AZ runs on a 12am - 8am (graveyard) schedule with an on-call rotation.

Requirements

Associate’s degree and 3–5 years in a telecommunications NOC environment
Working knowledge of TCP/IP, SONET, Ethernet, T1, circuit/soft switching, and BSC/RNC architecture
Strong attention to detail, clear communication, and customer-service mindset

Responsibilities

Provide 24x7 network surveillance of switching, digital, optical, and associated telecom equipment
Perform fault analysis, isolation, and remediation across voice/data technologies
Open, document, and route trouble tickets; escalate to internal teams, vendors, and facility providers
Serve as single point of contact during high-risk, service-impacting events and maintenance windows
Maintain accurate tracking records and support partners and field technicians during outages
Start the shift by scanning dashboards and overnight notes, then settle into a steady rhythm of alarms, trends, and quick decisions.
When something spikes, pivot fast—pull logs, compare signals, and coordinate with engineers, vendors, or a tower crew until service stabilizes.
Between events, tighten documentation, update trackers, and prep for scheduled maintenance so customers feel the change as little as possible.
Wrap up by handing off clear status updates so the next shift can sprint without missing a beat.