NOC Technician

NextLink•Hudson Oaks, TX

3d•Onsite

About The Position

The NOC Technician works under general supervision to monitor NextLink network infrastructure and take corrective action in a 24/7/365 Network Operations Center. The team supports an IP network and telecommunications infrastructure. The role monitors switching, digital, optical, wireless, and related telecommunications equipment; troubleshoots faults; maintains tracking records; and coordinates service restoration with customers, engineers, vendors, technicians, and other support levels. The technician also develops knowledge of NextLink Broadband’s carrier, fiber, commercial, and residential products and services, and serves as a single point of contact during high-risk or service-impacting events. This is a full-time, in-person position based in Hudson Oaks, Texas. Employees must be able to work off hours, weekends, or night shifts as needed to support the 24/7 network operations center. The work is primarily in an office environment, with moderate noise and frequent interaction with internal and external clients. The role involves prolonged stationary work and occasional physical movement of objects weighing 50 pounds or more.

Requirements

Highly motivated and very organized, with the ability to multitask.
Associate degree or equivalent from a one-year college or technical school; or two years of related experience and/or training; or an equivalent combination of education and experience.
Experience with routers and switches.
SNMP experience.
Basic routing experience.
Basic wireless experience.
Ability to work off hours, weekends, or night shift as required to support a 24/7 network operations center.
Able to frequently move, transport, or position objects weighing 50 pounds or more.
Able to remain in a stationary position for 8–10 hours a day and communicate by email and verbally via telephone.
Ability to commute to Hudson Oaks, Texas, and relocate there before starting work.

Nice To Haves

CCNA, Network+, or equivalent certification.

Responsibilities

Monitor switching, digital, optical, wireless, and associated telecommunications equipment.
Perform fault analysis, isolation, and remediation across switching, digital, optical, wireless, and other technologies.
Maintain accurate records in a variety of tracking resources.
Develop extensive knowledge of NextLink Broadband products and services, including carrier, fiber, commercial, and residential offerings.
Provide single-point-of-contact duties for high-risk and service-impacting events.
Open trouble tickets and refer them to the appropriate level of support.
Escalate network problems internally and externally.
Interface with customers, engineers, vendors, and technicians to resolve trouble reports.