NOC Technician I

Bluepeak • Sioux Falls, SD

2d • Onsite

About The Position

The NOC Technician I monitors Bluepeak’s provider network and services for outages and impairments in a 24/7 environment. The role coordinates maintenance and repair activities with engineering, operations, vendor personnel, field partners, customers, and peers to support service availability and quality. Using fault, performance-monitoring, configuration-management, and ticketing tools, the technician detects and documents network issues from initial identification through resolution. The Network Operations Center (NOC) commands, controls, and communicates with relevant resources to help resolve customer-impacting issues.

This is an on-site position based in Sioux Falls, South Dakota. The NOC operates 24/7/365, and employees must be willing and able to work non-standard and flexible shifts, including evenings, overnight hours, weekends, and holidays. The position may also provide after-hours support to commercial customers when needed.

Requirements

• High school diploma or GED required.
• Ability to multitask, solve problems, think clearly, and respond in a fast-paced or fluid environment.
• Reliability, dependability, self-motivation, and willingness to learn and contribute to building a successful NOC team.
• Advanced customer-service and time-management skills.
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to maintain professionalism in challenging or changing situations.
• Customer-focused approach and ability to establish and maintain effective relationships with internal and external customers.
• Ability and willingness to work a flexible schedule in a 24/7/365 operation, including evenings, overnight hours, weekends, and holidays.
• Prolonged periods of sitting at a desk and working on a computer; regularly talking and hearing; frequently sitting, standing, bending, reaching, pushing, pulling, and walking; using hands to handle objects and paperwork; close vision and focusing; lifting up to 5 pounds; and reaching to chest level or above the shoulder.
• Must refrain from personal use of technology during working hours.
• Must be able to function in a 24/7 operation.

Nice To Haves

• An associate degree or equivalent from a two-year college or technical school; alternatively, an equivalent combination of education and experience.
• At least 6 months of experience in a NOC environment.
• Previous knowledge of RF signals and HFC networks.
• Basic understanding of TCP/IP and other Internet protocols, and experience with tools such as Ping, Trace Route, and NS Lookup.
• Exposure to SolarWinds or other network-monitoring platforms.
• Data, telephone, or video network troubleshooting, repair, and maintenance experience in an enterprise telecommunications environment or equivalent.
• Ability to acquire on-the-job knowledge of RF and optical technologies.
• Experience with MS Office, internet software, and email communication.

Responsibilities

• Coordinate timely repairs, event notifications, and escalations related to network outages, impairments, and maintenance activities.
• Work with multiple departments to communicate and coordinate information during outage events.
• Use network monitoring and troubleshooting tools to identify and isolate events affecting network components and coordinate their resolution.
• Document each event and actions taken in the trouble-ticketing system.
• Monitor network elements and systems across the BP HFC Plant, core network, network services, and supporting infrastructure.
• Clear outages after service has been restored and tested, and alert personnel through established processes and procedures.
• Provide thorough follow-up through ongoing notification updates.
• Communicate effectively with field partners, customers, and peers.
• Follow established maintenance processes.
• Provide after-hours support to commercial customers when needed.
• Perform other duties as assigned.

Benefits

• Competitive compensation and annual bonus eligibility.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k).
• Vacation and paid sick time, paid holidays, and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• Progressive and inclusive work culture with flexibility, support, and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED