NOC Technician Tier 3

Koniag Government Services•Washington, DC

5d•Hybrid

About The Position

Koniag IT Services, Inc., a Koniag Government Services company, is hiring a senior-level NOC Technician Tier 3 to support KITS and a government customer in Washington, DC. The position is hybrid and requires four days onsite. The successful candidate must be able to obtain a Public Trust or higher security clearance. The technician will serve as the highest technical escalation point within a 7x24x365 Network Operations Center supporting mission-critical infrastructure used by thousands of internal users and millions of external users. The role involves complex network and systems troubleshooting, leading incident response, analyzing root causes, improving network performance and architecture, and providing technical leadership and mentorship. The position also participates in on-call rotations and may require rotating shifts, including nights, weekends, and holidays.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field, or an equivalent combination of education and extensive experience.
At least 7 years of progressive experience in network operations, network engineering, or systems administration.
At least 5 years of experience in a 7x24x365 NOC or similar mission-critical operations environment.
Demonstrated experience serving as a senior escalation point for complex technical issues.
Experience supporting large-scale enterprise networks with thousands of users.
Advanced industry certification such as Cisco CCNP, CCNP Security, JNCIP, or equivalent.
Expert-level knowledge of network protocols, routing, and switching, including BGP, OSPF, EIGRP, MPLS, spanning tree, and VLANs.
Advanced troubleshooting expertise using packet analysis tools such as Wireshark and tcpdump.
Deep understanding of network security technologies, including firewalls, IDS/IPS, VPN, and NAT.
Extensive experience with enterprise network equipment from multiple vendors, including Cisco, Juniper, Palo Alto, Arista, and F5.
Proficiency with network monitoring and management platforms such as SolarWinds, Nagios, Splunk, and NetFlow/sFlow analysis.
Advanced knowledge of TCP/IP, network services such as DNS, DHCP, and NTP, and application protocols.
Expertise in load balancing, traffic engineering, and high-availability architectures.
Strong understanding of data center networking, including fabric technologies and virtualization.
Experience implementing routing policies and traffic optimization techniques.
Advanced troubleshooting skills across network, systems, applications, and security domains.
Ability to interpret network diagrams, technical specifications, and vendor documentation.
Strong analytical and critical-thinking skills, including solving complex problems under pressure.
Leadership and mentoring abilities to guide junior team members.
Strong written and verbal communication skills for interacting with stakeholders at all levels.
Ability to manage multiple critical incidents simultaneously and prioritize appropriately.
Experience leading bridge calls and coordinating resources during major incidents.
Proficiency with scripting and automation tools such as Python, Ansible, PowerShell, and Bash.
Deep understanding of ITIL, particularly Incident, Problem, and Change Management.
Knowledge of cloud networking architectures and technologies, including AWS, Azure, and GCP.
Ability to work under extreme pressure and make sound technical decisions rapidly.
Flexibility to work rotating shifts, including nights, weekends, and holidays, as required.
Strong documentation skills and commitment to maintaining accurate technical records.
Ability to obtain Public Trust or higher security clearance.

Nice To Haves

Master’s degree in Computer Science, Information Technology, or a related field.
At least 10 years of network operations or engineering experience.
Expert-level certifications such as Cisco CCIE, Juniper JNCIE, or equivalent.
Experience in federal government IT environments.
Active security clearance or ability to obtain Public Trust or higher clearance.
Expert-level vendor certifications such as CCIE, JNCIE, PCNSE, or F5-CTS.
Experience with SD-WAN technologies and implementation, such as Cisco Viptela, VMware VeloCloud, or Silver Peak.
Knowledge of CDN architectures and DDoS mitigation technologies.
Advanced security certifications such as CISSP, GIAC certifications, or CEH.
Experience with network automation frameworks such as Ansible, Terraform, or NSO.
Proficiency in multiple programming or scripting languages.
Deep knowledge of IPv6 implementation and dual-stack environments.
Experience with multicast routing and troubleshooting.
Expertise in VoIP and unified communications infrastructure, including SIP, H.323, and QoS.
Knowledge of wireless technologies, including 802.11 standards and enterprise wireless controllers.
Experience with application performance monitoring and optimization.
Understanding of database systems and SQL for log analysis.
Familiarity with DevOps practices and CI/CD pipelines.
Experience with container networking, including Docker and Kubernetes.
Knowledge of compliance frameworks such as NIST, ISO 27001, PCI DSS, FedRAMP, and FISMA.
Experience designing and implementing network monitoring solutions.
Background in capacity planning and traffic forecasting.
Incident Commander or ITIL Expert certification.
Teaching or training experience in technical subjects.
Published technical articles, blogs, or presentations at industry conferences.
Experience with ticketing and ITSM platforms such as ServiceNow, Remedy, and Jira.
Knowledge of telecommunications and carrier technologies such as SONET, DWDM, and Metro Ethernet.

Responsibilities

Serve as the final escalation point for complex Tier 1 and Tier 2 incidents.
Lead troubleshooting and resolution of critical network outages, performance degradation, and other complex technical issues.
Perform root cause analysis on major incidents and develop preventive measures.
Provide technical leadership and guidance to junior NOC technicians during critical incidents.
Design and implement network optimization, automation, and performance improvement solutions.
Conduct packet analysis and protocol troubleshooting to diagnose connectivity issues.
Configure and troubleshoot advanced network devices, including core routers, multilayer switches, firewalls, and load balancers.
Participate in and lead Major Incident Management calls with stakeholders and executive leadership.
Develop, maintain, and improve NOC procedures, runbooks, and technical documentation.
Analyze network and system performance using monitoring and diagnostic tools.
Collaborate with Network Engineering, Security, and Systems Administration teams on cross-functional issues.
Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes.
Mentor and train Tier 1 and Tier 2 technicians in advanced troubleshooting techniques and best practices.
Participate in change advisory board reviews and provide technical assessments of proposed changes.
Execute complex network changes during maintenance windows while minimizing service disruption.
Monitor and optimize network capacity, bandwidth utilization, and traffic patterns.
Coordinate with vendors and external service providers to resolve carrier and equipment issues.
Develop and maintain disaster recovery procedures and participate in failover testing.
Implement network security measures and respond to security incidents with security teams.
Create and present reports on network performance, incidents, and trends to management.
Participate in an on-call rotation as the senior technical escalation resource.
Keep current with emerging technologies and industry best practices to improve operations.