AV Tier 3 Technician

EOS•Oakland, CA

1d•Onsite

About The Position

EOS IT Solutions is seeking a highly skilled, experienced AV Technician focused on event support, based at a leading technology company in the Bay Area. The technician provides end-to-end support for physical, hybrid, and digital events, including setup, operation, and post-event processes. Acting as both a technical leader and hands-on operator, this role supports mid- to high-profile events and maintains AV systems in training rooms, All Hands areas, a digital event production studio, and other production spaces. The role involves professional AV and broadcast systems, proactive event readiness, technical troubleshooting, and collaboration with stakeholders. Occasional work outside standard business hours may be required for rehearsals, live events, setup, and teardown.

Requirements

At least 5 years of experience in the audiovisual and events industry, including hands-on installation, configuration, and programming of AV spaces and studio production environments.
Knowledge of event production, including AV, physical/hybrid/digital events, lighting, and IT services.
Extensive experience operating event production platforms and maintaining current virtual-event delivery standards.
Strong organizational and leadership abilities.
Excellent communication and customer service skills, including the ability to communicate difficult or sensitive information tactfully.
Ability to prioritize and meet critical project timelines in a fast-paced environment.
Flexibility to occasionally work outside traditional office hours for setup, teardown, and rehearsals.
Ability to manage multiple concurrent projects of varying complexity.
Understanding of event formats such as Q&A, training, Town Hall, and broadcast, and how to execute them.
Ability to read and understand AV system diagrams.
Understanding of video streaming, video production, and other AV technology.
Ability to multitask and work independently without direct supervision.
Proficiency with AV and studio hardware, studio software, and Mac and PC systems.
Ability to operate and maintain a digital event production control room.
Experience operating and maintaining event production and broadcast systems, including broadcast and PTZ cameras and controllers, lighting, backdrops, microphones, audio and video mixers, recording and streaming devices, and video conferencing systems.
Accredited audiovisual qualifications from the professional AV or broadcast industry.

Nice To Haves

AVIXA Essentials of AV Technology, Project Management for AV, or CTS certification.
Experience or qualifications involving Crestron, Q-Sys, Dante, Biamp, Blackmagic, Ross, Grass Valley, Yamaha, or Shure.
Experience with video conferencing systems such as Google Meet, Microsoft Teams, Zoom, or Cisco.
Knowledge of digital event production platforms such as Notified, Vimeo, StreamYard, Kaltura, V-Mix, or Wirecast.

Responsibilities

Perform ready-for-business checks and daily preventative maintenance on event-related AV systems.
Provide full production support for physical, hybrid, and digital events, independently or as part of a team.
Gather user requirements and provide technical support for mid- to high-profile events, including Town Halls and All Hands events.
Support end users and maintain AV systems in training rooms, All Hands areas, digital event production studios, and production event spaces.
Coordinate with partner support teams and users to ensure functionality and foster collaboration.
Manage event traffic and priorities, workloads, studio and event timelines, resource availability, and risks.
Use a ticketing system and communicate professionally with teams and end users.
Operate built-in professional AV and broadcast systems, including cameras, lighting, backdrops, microphones, audio and video mixers, recording and streaming devices, and video conferencing systems.
Monitor live-shot activities and ensure appropriate audio and video levels, camera framing, and communications.
Maintain a proactive control-room presence to support smooth technical operations, processes, efficiency, and automation.
Communicate with and act as an escalation point for event planners, managers, producers, content creators, vendors, internal communications, and other teams.
Provide team leadership with feedback on production equipment and software, efficiency, updates, and event debriefs.
Perform basic editing of video footage or content for clients.
Contribute to and follow standard operating procedures, complete detailed reporting, and use the ticketing system.
Own the technical support lifecycle and manage technical risks during support planning and delivery.
Deliver high-quality client services and facilitate team and client meetings.
Manage physical inventory for dedicated spaces.