Navigator Jobs

About The Position

Requirements

• Minimum of two (2) years of workforce development, career services and/or human services experience.
• Excellent computer skills (proficient in Microsoft Office).
• Excellent written and verbal communication skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop practical approaches to address any issues.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Must have reliable transportation.

Nice To Haves

• Bachelor’s Degree is preferred.
• Experience working with individuals experiencing homelessness is preferred.

Responsibilities

• Responsible for assuring that WFD follows all regulatory and accreditation standards.
• Provides intensive, comprehensive employment case management and career planning services to participants that align with the Client Journey Model
• Maintains a rolling caseload per program requirements.
• Review documentation necessary to ensure the participants meet the ALICE financial guidelines, GWH’s customer flow, and Standard Operating Procedures (SOP).
• Monitors and evaluates participant progress through individualized client journey plan; provides guidance and coaching to help participant resolve issues and remain motivated to obtain and maintain credentials and employment.
• Maintain real-time data entry, electronic and hard copy confidential files, and input necessary information into CaseWorthy (data management system), including progress reports, case notes, and completion and retention documentation.
• Verify client data entries by reviewing, correcting, or reentering data. Ensure staff is informed when account information is incomplete and follow up with the program teams to support and assist with data entry corrections.
• Review participant employment needs and the Individualized Journey Plan (IJP) to lay out job training plans and potential co-enrollment opportunities in other GWH career pathway programs.
• Provide referrals to safety net programs (211, Family Houston, etc.) to ensure workforce members are connected to additional services and support WFD.
• Provide information on 2nd Century Vision to participants to support the Talent Pipeline initiative (a work-based learning program).
• Works with Career Connection Team Members to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette.
• Provide an onsite presence at GWH Select Stores to aid customers, donors, and partners.
• Conducts employment readiness workshops and one-on-one coaching to co-enrolled participants.
• Support Career Connection Team by participating in orientation, coordinating hiring events, and employer engagement.
• Maintains accurate and up-to-date data entry for billing purposes.
• Attend all required United Way of Great Houston meetings, trainings, and events.
• Work closely with navigating agencies for cross-referrals to strengthen community partnerships.
• Refer participants to the Integrated Client Journey (ICJ) Tech Tool.
• Ensures that participants understand and conform to program policies and expectations.
• Provides job development assistance by working with Career Connection Team Members and matching participants to appropriate jobs.
• Assist with the reasonable accommodation process.
• Place participants in industry-related employment, providing ongoing follow-ups for retention records.
• Support participants with maintaining employment, including providing resources for job sustainability.
• Other duties as assigned by Management.
• Demonstrate professionalism and good judgment and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must maintain a high level of confidentiality.
• Must be punctual, have dependable attendance, and maintain an appropriate appearance.
• Ability to coordinate, motivate, and work well with others.
• Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; keep work areas neat and clean.
• Adheres to local, state and federal laws and regulations.