Patient Health Navigator

Family Health Centers of San Diego•San Diego, CA

2d•$25 - $29

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Patient Health Navigator to provide direct and indirect patient/client navigation under supervision. The role supports patients’ linkage to and continued participation in care, including completion of internal and external referrals. Duties vary by assignment and may include quality improvement, retention efforts, and enabling services. The Navigator works with a multidisciplinary team, serves a diverse range of patients and customers, and may manage an assigned caseload. The role uses a team-based approach to patient/client care. For this assignment, the Patient Health Navigator helps coordinate and optimize home-based medical visits for the Tiger team. Responsibilities include scheduling patients, responding to changes and cancellations, coordinating lab courier schedules, maintaining patient information and schedules, and supporting patients in identifying and addressing barriers to care. The Navigator also assists with referrals, healthcare maintenance and treatment scheduling, prior authorization and Patient Assistance Program requests, documentation, reporting, and general clerical work. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved people. Travel within San Diego County is required as needed.

Requirements

High school diploma or GED equivalent.
Ability and means to travel as needed in a timely manner within San Diego County.
Active California Class C driver's license and proof of $100,000 liability insurance for the vehicle used.
Driving record requirements: no more than two points in the past 12 months; no suspensions for moving violations in the last two years; no DUI, reckless driving, or felony driving within five years; and no license revocation within seven years.
Meet any state or federal certification requirements applicable to the assignment.

Nice To Haves

Two years of experience in health education or in a medical/health-related field.
An equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential duties.
Assignment-specific certifications may be required or preferred, such as California HIV Test Counselor certification or limited CPT certification for waived testing.
English/Spanish bilingual ability may be required depending on assignment.
Demonstrated commitment to community medicine and culturally competent care for medically underserved people.

Responsibilities

Coordinate and schedule daily visits for the Tiger team providing home-based medical services.
Create efficient patient home-visit schedules to maximize the number of daily visits.
Manage scheduling changes, including cancellations, to help the Tiger team meet daily productivity targets.
Help patients assess potential barriers to care and identify and support steps to overcome them.
Gather information from the Tiger team and patients to schedule home visits by phone, in person, or through electronic correspondence.
Assist patients and family members by anticipating and responding to their needs.
Collaborate with patients and the Tiger team on planning and decisions that support optimal solutions.
Manage daily patient schedule templates, including edits and rescheduling.
Develop, run, and distribute reports to identify patients requiring home visits and measure effectiveness and efficiency in line with Tiger team requirements.
Coordinate lab courier schedules with the Tiger team as needed to align with daily visit schedules.
Verify and update patient demographics to maintain accurate information in the EMR.
Provide excellent customer service to patients and the Tiger team.
Complete required documentation and reports accurately, thoroughly, and on time in accordance with department standards and applicable grant-funder and insurance requirements.
Work with medical providers on prior authorization and Patient Assistance Program requests.
Act as a liaison among patients/clients, FHCSD staff, and other service providers to improve quality of care and service flow.
Collaborate with healthcare and program team members on retention, appointment completion, and identifying barriers to care, including through quality improvement projects and case reviews.
Interact with patients/clients by telephone and in person to identify and meet needs, including facilitating referrals, connecting patients to resources, and arranging follow-up.
Assist with scheduling, organizing, and managing patients’ healthcare maintenance and treatment.
Perform assigned clerical tasks, which may include filing, paperwork processing, data entry, scanning, photocopying, agenda creation, minute taking, encounter reports, and scheduling.
Use discretion when answering routine and complicated questions, refer issues to the appropriate person, and handle confidential and routine information.
Perform other duties as assigned.