Patient Navigator

US Fertility • Menlo Park, CA

5d • Onsite

About The Position

US Fertility has an immediate opening for a Patient Navigator at Reproductive Science Center of the San Francisco Bay Area in Menlo Park, California. The role supports established patients by coordinating pretreatment requirements, helping patients understand physician instructions and medications under RN supervision, and providing compassionate customer service and support throughout their care. The Patient Navigator works closely with the primary clinical team, physicians, nurses, financial coordinators, pharmacies, insurance plans, and patients to support safe, timely, and well-coordinated fertility treatment.

The position also includes maintaining patient records and checklists in the electronic medical record (EMR), arranging appointments, coordinating insurance and medication authorizations, checking prescreening materials and consents, preparing patient packets, and helping with office operations. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with one weekend per month and two to three holidays per year. Compensation is $35 to $43 per hour, commensurate with experience.

Requirements

• High school diploma.
• At least 1 year of experience in a medical or healthcare setting.
• Current state LVN license without limitations if serving as an LVN.
• Current CPR certification, or obtain CPR certification within 1 month of employment, for Patient Navigators with MA or LPN responsibilities.
• Ability to access, input, and retrieve information from a computer.
• Knowledge of office procedures and office machines, including computers, fax machines, and copiers.
• Good judgment, critical thinking, and problem-solving abilities.
• Ability to function as a member of a multidisciplinary healthcare team.
• Ability to communicate accurately and concisely.
• Strong interpersonal skills and patient orientation.
• Ability to work independently while managing a caseload of patients.

Nice To Haves

• Women’s health experience.
• Medical or clinical training, such as MA or LVN.

Responsibilities

• Meet with established patients and coordinate pretreatment requirements in conjunction with physician orders.
• Provide education and clarification about physician instructions, medications, and anticipatory guidance under RN supervision.
• Provide excellent customer service, anticipate patient anxieties, answer questions, and offer support.
• Follow practice standards, clinical operations policies and procedures, standards of care, and applicable regulations.
• Document patient care services in patient and department records, including the EMR.
• Enter laboratory information and print labels using a computer.
• Maintain a safe and clean working environment and request assistance from other healthcare support when needed.
• Scan forms, records, and other information into the EMR.
• Generate and maintain patient pretreatment requirements in accordance with clinical protocols.
• Coordinate with the financial coordinator to ensure authorizations are obtained before treatment; assist with insurance forms and send results to the financial coordinator or insurance plan as needed.
• Use the scheduling system to manage the primary physician’s schedule and schedule patients.
• Communicate pretreatment, financial, and other problems to the primary clinical team.
• Review patient records for completed prescreening, including medical history, appropriate laboratory work, and informed consent.
• Check that consents are current and entered into the EMR, and inform patients or couples when consents need updating.
• Assist with medication authorizations and communicate with insurance plans and pharmacies to help patients obtain medications promptly.
• Document laboratory results in EMR checklists after RN or physician review.
• Document delivery data in the EMR, review team lists for missing delivery data, and notify or assist the RN with collection.
• Prepare patient information packets as needed.
• Assist the team with correspondence and other administrative tasks.
• Help maintain office equipment and perform daily operational tasks such as faxing, printing, mail handling, filing, and copying.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees.
• Paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED