Patient Navigator

Davis Street Community Center•San Leandro, CA

3d•$26 - $28•Onsite

About The Position

The Patient Navigator works with the Davis Street Primary Care Clinic team to connect patients with healthcare and community resources. The role coordinates care across clinic services, social services, and community-based providers to support comprehensive, integrated, and person-centered care, helping patients access services and overcome barriers to care. The position may also perform clinic reception duties and administrative support, assist with special projects and clinic initiatives, and take on other duties as assigned.

Requirements

Experience in healthcare, case management, or social services.
Knowledge of community resources, healthcare systems, and integrated care models.
Communication and patient interaction skills, including telephone techniques, etiquette, tact, professionalism, and cultural sensitivity, to provide a positive and supportive experience.
Adherence to privacy, confidentiality, and security policies and procedures related to patient Protected Health Information (PHI).
Commitment to the mission and values of Davis Street.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Conduct patient outreach and engagement regarding Davis Street programs, services, and supportive community resources.
Coordinate appointments and referrals among primary care, other Davis Street providers, and community providers.
Collaborate with Davis Street clinic and program leaders to support patient needs with Davis Street staff and healthcare providers.
Provide enhanced patient navigation for high-risk patients.
Advocate for patient needs and access to services.
Build partnerships with Davis Street program leaders, community agencies, and service providers.
Maintain accurate and timely documentation and track activities and quality outcomes while ensuring compliance with HIPAA and confidentiality standards.
Perform clinic reception duties and administrative support as needed.
Assist with special projects and clinic initiatives as requested.
Perform other duties as assigned.