Nurse Navigator (Full-time, W2)

Rovi Health•New York, NY

4d•$90,000 - $110,000•Hybrid

About The Position

Rovi Health is hiring a full-time Nurse Navigator to execute clinical navigation for individual members. The role involves building ongoing member relationships, understanding their needs, guiding them to appropriate care, and helping them follow through on care plans and next steps. Rovi’s navigation platform combines member data and recommendations so the Nurse Navigator can focus on clinical judgment and relationship building. The role handles inbound clinical questions, coordinates care across providers, reviews recommendations, and proactively engages members throughout the year. Scheduling and provider calls are supported by the care coordination team. The position is hybrid, with candidates in the New York area preferred. All member interactions are virtual; there is no in-person care component. The Nurse Navigator works within established clinical workflows and guardrails, documents interactions, and escalates unfamiliar, sensitive, or clinically complex situations as needed. The role also contributes to improving care delivery by identifying gaps in workflows, member experience, and the product.

Requirements

At least 3 years of experience, including meaningful time in care coordination, case management, population health, or telehealth.
Strong clinical documentation skills, including the ability to explain a care gap to a member in plain language.
Comfort working asynchronously in message-based workflows.
Active RN license.
NLC compact licensure and New York licensure required.
California licensure must be obtained if applicable.

Nice To Haves

Experience at a health tech, virtual care, or navigation company.
BSN preferred; ADN considered with strong care coordination or case management experience.
CCM or ACM certification.
Spanish fluency.

Responsibilities

Triage inbound clinical questions, assess urgency, determine next steps, provide guidance, and route members to appropriate care, including urgent or emergency care when needed.
Navigate members to appropriate specialists, imaging, or procedures by identifying options based on quality and cost, arranging appointments, and following through until requests are complete.
Review data-based recommendations, build and update member care plans, and proactively engage members throughout the year.
Follow up on new diagnoses, open referrals, and other care needs, supporting members’ progress over time.
Document interactions clearly and work within established clinical workflows and guardrails.
Escalate unfamiliar, sensitive, or clinically complex situations when needed.
Use Rovi’s platform to deliver consistent care navigation.
Identify gaps in workflows, member experience, and the product, and work with the broader team to improve care delivery.