Patient Navigator

Strive Health•Lansing, MI

19d•$51,000 - $60,000•Hybrid

About The Position

The Patient Navigator supports Strive Health’s care team in keeping people with kidney conditions engaged in its complete care program. Most patient interactions occur by phone, with additional opportunities to meet patients in person during office visits, at clinics, at events, or in their homes. Success is measured by scheduling patients for program appointments through relationship-building, education, and helping patients navigate questions. The role involves proactive outreach and enrollment of current and prospective patients within an assigned geographic area, maintaining patient relationships after enrollment, and building credibility with nephrologists and practice staff. The Patient Navigator also keeps patient information current in Salesforce, coordinates internally to address patient support needs, and manages their schedule to achieve quarterly targets. Business travel is required up to 80%, including some overnight travel, and a driver’s license and working vehicle are required for home visits and travel within 100 miles of the designated territory.

Requirements

High school diploma.
At least 4 years of experience working with customers or patients in a professional setting.
Experience promoting and selling services to end users.
Experience in customer service, sales, or a similar customer-facing role.
Proficient PC skills.
Business travel up to 80%, including some overnight travel.
Valid driver’s license and working vehicle for home visits and travel within 100 miles of the designated territory.
Internet connectivity with minimum speeds of 3.8 Mbps download and 3.0 Mbps upload, and latency below 60 ms.
Ability to travel and work on-site to meet business needs.

Nice To Haves

Bachelor’s degree.
Experience promoting and selling primary care or other healthcare-related services to high-needs populations.
Healthcare experience, particularly educating patients about care models or insurance plans.
Community health experience.
Empathy for the burden of kidney disease.

Responsibilities

Proactively contact current and prospective patients, primarily through in-person outreach and outbound calls, to explain available care services and enroll patients in an assigned geographic area.
Build trusting, long-term relationships with patients and explain the requirements for enrolling with Strive.
Meet or exceed daily expectations for outbound calls, connections, and enrollments.
Serve as an educational and empathetic resource about Strive’s care model.
Build internal relationships and escalate patient support needs appropriately.
Conduct in-person patient outreach, including home visits, clinic visits, events, and other engagement opportunities as needed.
Meet with partner nephrologists and practice staff to build Strive’s credibility and gain opportunities to meet patients at their locations.
Maintain accurate and up-to-date client information in the CRM tool, such as Salesforce.
Maintain relationships with patients after enrollment to support retention and satisfaction.
Support the development of established external partner relationships.
Meet in person with internal and external stakeholders to advance team and business priorities or opportunities.
Manage day-to-day responsibilities and schedule to achieve quarterly targets.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Employee assistance programs.
Employer-paid and voluntary life and disability insurance.
Health and flexible spending accounts.
Performance-based bonus program.
401(k) with employer match.
Financial wellness resources.
Paid holidays, vacation time, and sick time.
Paid birthgiving, bonding, sabbatical, and living donor leaves.
Family-forming services through Maven Maternity at no cost.
Physical wellness perks and mental health support.
Annual professional development stipend.
Hybrid-remote flexibility, with work from home alongside in-person needs at offices, clinics, or patient homes.