Patient Navigator
About The Position
Sun River Health is seeking a full-time Patient Navigator to support its Bay Street location in Staten Island, NY. The Patient Navigator identifies people in the target population, including members of their families, who need preventive or primary health care and connects them with appropriate services. These services include care for acute, chronic, and communicable diseases; dental services; prenatal care and family planning; WIC and other nutrition services; pediatric care; and immunizations. The role also trains and mentors Patient Representatives and performs other duties as assigned on an as-needed basis. The Patient Navigator works with medical staff and patients to coordinate referrals, appointments, and support services. The position focuses particularly on specialty-care referrals and public health insurance programs, tracks referral progress in eCW, and helps patients overcome barriers to receiving care.
Requirements
- High school diploma or GED.
- 0–2 years of work-related experience.
Nice To Haves
- Bilingual Spanish is preferred.
Responsibilities
- Consult with medical staff to connect patients with services, including translation, transportation assistance, and application assistance.
- Facilitate patient appointments across SRH departments and with outside agencies, following SRH referral procedures and using preferred provider lists.
- Help patients overcome obstacles that could prevent them from receiving needed referrals.
- Facilitate referrals to appropriate agencies, with particular attention to specialty care and public health insurance programs when appropriate.
- Track referral progress in eCW and alert providers.
- Answer patient questions to clarify provider instructions, procedures, and referral needs.
- Transmit available clinical information to specialists for referrals, obtain consultant reports, and obtain consent for release of information.
- Review open referrals for upcoming medical appointments and provide them to the clinical team.
- Train and mentor Patient Representatives.
- Perform other duties as assigned on an as-needed basis.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Retirement savings plan
- Commuter and transit benefits
- Employee Assistance Program (EAP)
- Employee discount program
- Tuition reimbursement for eligible employees
- Potential access to eligible federal and state loan repayment or loan forgiveness programs, including HRSA and NHSC programs
- Professional development and career advancement opportunities
- $1,500 sign-on bonus for eligible external applicants; terms and conditions apply
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
