Patient Navigator

Strive Health•Bay City, MI

22h•Hybrid

About The Position

The Patient Navigator supports Strive Health’s care team in keeping people with kidney conditions engaged with its complete care program. The role primarily involves phone outreach, with opportunities to meet patients in person at clinics, offices, events, or their homes. Success is measured by scheduling program appointments through relationship-building, education, and helping patients navigate questions. The Patient Navigator conducts outreach and enrollment within an assigned geographic area, maintains patient relationships and accurate CRM records, and collaborates with internal teams and external clinical partners. The position requires business travel of up to 80%, including some overnight travel, and the ability to travel within 100 miles of the designated territory. The annual salary range is $51,000–$60,000, with final compensation based on location, experience, and qualifications.

Requirements

High school diploma.
At least 4 years of experience working with customers or patients in a professional setting.
Experience promoting and selling services to end users.
Experience in customer service, sales, or a similar customer-facing role.
Proficient PC skills.
Ability to travel for business up to 80%, including some overnight travel.
Valid driver’s license and a working vehicle for home visits and travel within 100 miles of the designated territory.
Internet connectivity with minimum speeds of 3.8 Mbps down and 3.0 Mbps up, and latency under 60 ms.
Ability to travel and be onsite to meet business needs.

Nice To Haves

Bachelor’s degree.
Experience promoting and selling primary care or other healthcare-related services to high-needs populations.
Healthcare experience, particularly educating patients about care models or insurance plans.
Community health experience.
Empathy for the burden of kidney disease.

Responsibilities

Proactively contact current and prospective patients, primarily through face-to-face outreach and outbound calls, to explain available care services and enroll patients in an assigned geographic area.
Build trusting, long-term relationships with patients and explain Strive’s enrollment requirements.
Meet or exceed daily outreach expectations for calls, connections, and enrollments.
Serve as an empathetic educational resource for potential patients about Strive’s care model.
Build internal relationships and escalate patient support needs appropriately.
Conduct in-person outreach, including home visits and door knocking, clinic visits, events, and other engagement opportunities as needed.
Meet with partner nephrologists and practice staff to build Strive’s credibility and access to patients at their locations.
Maintain up-to-date client information in the CRM tool, such as Salesforce.
Maintain relationships with patients after enrollment to support retention and satisfaction.
Support established external partner relationships.
Meet in person with internal and external stakeholders to advance team and business priorities or opportunities.
Manage the schedule and daily responsibilities to achieve quarterly targets.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Employee assistance programs.
Employer-paid and voluntary life and disability insurance.
Health and flexible spending accounts.
Performance-based bonus program.
401(k) with employer match.
Financial wellness resources.
Paid holidays, vacation time, and sick time.
Paid birthgiving, bonding, sabbatical, and living donor leaves.
Family-forming services through Maven Maternity at no cost.
Physical wellness perks and mental health support.
Annual professional development stipend.
Hybrid-remote flexibility, with work from home and in-person needs at the office, clinic, or patient homes.