Patient Navigator
About The Position
The Patient Navigator supports Strive Health’s care team in keeping patients engaged with its comprehensive care program for people with kidney conditions. Most patient interactions occur by phone, with additional opportunities to meet patients in person at office visits, clinics, events, or in their homes. Success is measured by scheduling patients for program appointments through building strong relationships, providing education, and helping patients navigate questions. The role involves outreach and enrollment within an assigned geographic area, maintaining patient relationships and CRM records, and collaborating with internal teams and external healthcare partners. Business travel is required, including travel within 100 miles of the designated territory and some overnight trips. The position offers hybrid-remote flexibility, with in-person work required to meet business needs.
Requirements
- High school diploma.
- At least 4 years of experience working with customers or patients in a professional setting.
- Experience promoting and selling services to end users.
- Experience in customer service, sales, or a similar customer-facing role.
- Proficient PC skills.
- Business travel up to 80%, including some overnight travel.
- Valid driver’s license and a working vehicle for home visits and travel within 100 miles of the designated territory.
- Internet connectivity with minimum speeds of 3.8 Mbps/3.0 Mbps (up/down) and latency under 60 ms.
- Ability to travel and work on-site to meet business needs.
Nice To Haves
- Bachelor’s degree.
- Experience promoting and selling primary care or other healthcare-related services to high-needs populations.
- Experience in healthcare, particularly educating patients about care models or insurance plans.
- Community health experience.
- Empathy for the burden of kidney disease.
Responsibilities
- Proactively contact current and prospective patients, primarily through face-to-face activities and outbound calls, to explain available care services and enroll patients within an assigned geographic area.
- Build trusting, long-term relationships with patients and educate them about Strive enrollment requirements.
- Meet or exceed daily expectations for outbound calls, connections, and enrollments.
- Serve as an educational and empathetic resource about Strive’s care model.
- Build internal relationships and escalate patient support needs appropriately.
- Conduct in-person outreach, including home visits and door knocking, clinic visits, events, and other engagement opportunities as needed.
- Meet with partner nephrologists and practice staff to build Strive’s credibility and arrange patient access at their locations.
- Maintain current client information in the CRM tool, such as Salesforce.
- Maintain patient relationships after enrollment to support retention and satisfaction.
- Support established external partner relationships.
- Meet in person with internal or external stakeholders to facilitate team and business priorities or opportunities.
- Maintain a positive, proactive attitude toward building a business.
- Manage one’s schedule to meet day-to-day responsibilities and quarterly targets.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Employee assistance programs.
- Employer-paid and voluntary life and disability insurance.
- Health and flexible spending accounts.
- Performance-based bonus program.
- 401(k) with employer match.
- Financial wellness resources.
- Paid holidays, vacation time, and sick time.
- Paid birthgiving, bonding, sabbatical, and living donor leaves.
- Family-forming services through Maven Maternity at no cost.
- Physical wellness perks and mental health support.
- Annual professional development stipend.
- Hybrid-remote flexibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
