Patient Navigator

Community of Hope•Washington, DC

7d•$26 - $27•Onsite

About The Position

Community of Hope is seeking a Patient Navigator to provide individualized, culturally competent support that helps patients overcome barriers to care and access needed resources. The role guides patients through the healthcare system, promotes informed decision-making, supports chronic disease self-management, and helps improve access to quality care and overall quality of life. This is a full-time, on-site position at the Conway Health and Resource Center in Southwest Washington, DC. The position may require travel between Community of Hope sites or relocation to another site on a full- or part-time basis.

Requirements

High school diploma, GED, or equivalent experience.
At least two years of work experience.
Valid BLS certificate.
Excellent interpersonal skills, empathy, and the ability to interact professionally and build trust in a culturally diverse environment.
Prior experience working with community resources and social services in Washington, DC.
Ability to approach patient support through a social determinants of health lens and understand how medical, social, and environmental disparities affect health self-management; ability to support patient needs with empathetic cultural awareness.
Ability to handle confidential information with discretion and professionalism.
Computer skills and proficiency with electronic medical records and organizational communication software, including Microsoft Suite.
Ability to travel between Community of Hope sites or relocate to a different site on a full- or part-time basis.
Proven ability to work effectively in a team environment.
Proof of required vaccinations, including flu vaccination; reasonable accommodation requests for religious or medical reasons will be considered subject to applicable law.

Nice To Haves

Bachelor’s degree.
Prior experience in public health or human services and/or in a community clinic or similar role.
Bilingual ability in English and Spanish, English and French, or English and Amharic.

Responsibilities

Advocate for patients seeking home health services by submitting requests to appropriate agencies on behalf of patients and providers, and regularly follow up on request processing.
Coordinate with pharmacy staff to stay current on forms and authorizations required by common insurance programs and share relevant information with clinical staff.
Process durable medical equipment requests and coordinate distribution of supplies, such as nebulizers, chambers, pressure kits, mobility aids, and continuous glucose monitors.
Educate patients about medical transportation benefits and services, arrange transportation for appointments as needed, and help patients and providers complete Metro Access applications.
Research patient assistance programs, help patients submit applications and supporting documentation, and follow up regularly to facilitate processing.
Support group education programs by contacting patients, preparing materials, and helping ensure participants’ care needs are met.
Coordinate refills and prior authorizations for medication-assisted treatment medications in collaboration with primary care and emotional wellness providers.
Coordinate the home blood pressure management initiative by enrolling patients in the online portal and mobile app, supporting patient education, and ensuring completion of satisfaction surveys.
Maintain knowledge of community resources, including food banks and clothing pantries, and provide information to patients.
Document patient interactions and billable services in eCW or other systems according to policies and protocols, at least on the same day the activities occur.
Complete other tasks as requested by the supervisor.