Patient Navigator

Mass General Brigham•Boston, MA

2d•Hybrid

About The Position

The Patient Navigator works closely with patients, families, and healthcare providers to support a seamless, patient-centered care experience. The role helps patients navigate the healthcare system, coordinates resources, and provides support intended to improve patient outcomes. It does not require direct patient care. This is a hybrid, regular position at The Brigham and Women's Hospital, Inc., with 40 scheduled hours per week and a day shift.

Requirements

A bachelor's degree in Clinical Social Work, Healthcare Management, or a related field is required; experience may be accepted in lieu of a degree.
One to two years of experience in social work, case management, or a related field is preferred, preferably in a clinical setting.
Strong knowledge of healthcare resources, community services, and patient advocacy.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Strong organizational and time-management skills.
Familiarity with electronic health records and case management software.

Nice To Haves

One to two years of experience in social work, case management, or a related field, preferably in a clinical setting.

Responsibilities

Advocate for patients and families and ensure their needs and preferences are considered in care planning.
Act as a liaison among patients, healthcare providers, and other relevant stakeholders.
Collaborate with the interdisciplinary healthcare team to coordinate care services, appointments, and follow-up plans.
Help patients understand and adhere to their care plans.
Identify and connect patients with healthcare and community resources, including support groups, financial assistance programs, and transportation services.
Educate patients and families about medical conditions, treatment options, and self-care strategies.
Help ensure patients are informed and empowered to participate actively in healthcare decisions.
Maintain accurate, detailed documentation of patient interactions, care plans, and resource referrals.