Patient Navigator

Healogics•Flagstaff, AZ

About The Position

The Patient Navigator manages front-office functions and general office duties that support the smooth operation of a dynamic outpatient wound care center (WCC). The role supports patients and center staff while coordinating daily administrative activities. All Healogics employees must perform their responsibilities in accordance with Healogics and hospital policies, applicable accrediting-organization requirements, federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines.

Requirements

High school diploma or GED.
At least two years of office administration experience, preferably in a medical setting.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills and attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment, manage multiple projects at the same time, and work with others in a team environment.

Nice To Haves

Associate’s degree preferred.
Prior medical coding experience preferred.

Responsibilities

Coordinate with center leadership to maximize the daily patient census.
Participate in staff meetings to support key functions within the center.
Greet patients and other visitors, answer calls, and route calls to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders; schedule for providers according to the care continuum model.
Obtain and verify patient insurance information, including precertifications and preauthorizations, and enter information in appropriate databases.
Collect and enter patient charges in databases; verify and reconcile charges as directed.
Prepare monthly patient survey data and related documentation, then transmit them to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for complete data and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies, as well as medical supplies as directed.
Perform other duties as required.