Healthcare Navigator for Skilled Nursing Services

CHSGa•Sparta, GA

2d•$24 - $31

About The Position

The Healthcare Navigator for Skilled Nursing Services coordinates pre-admission and admission processes at Sparta Health & Rehab. The role gathers information from patients, families, referral sources, and centralized intake; completes admission paperwork; confirms rooms are ready; and supports patients and families as they transition into the center. The navigator visits new admissions, orients patients to the center, and participates in interdisciplinary team activities to address healthcare navigation needs. The position maintains timely communication with central intake and coordinates backup outreach, tour, and admission coverage for nights and weekends. It also oversees strategic outreach planning and develops partnerships and communication channels with healthcare partners, navigators, and advocates to help patients receive appropriate care in the most suitable setting and at the right time. The role promotes the organization through servant leadership, contributes to committees and collaborative projects, and performs other duties needed to support the System. The role requires knowledge of referral agencies, admission requirements, advanced directives, and Medicare, Medicaid, private-pay, and third-party reimbursement. It also requires the ability to explain admission documents and healthcare navigation support to patients and families, communicate admission information across departments, and use Microsoft Outlook, Excel, and Word. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree in Business Administration, Social Work, Marketing, or a related field; alternatively, an associate’s degree in a related field with three years of experience.
Knowledge of long-term care admission requirements and advanced directives.
Knowledge and understanding of Medicare, Medicaid, private-pay, and third-party reimbursement.
Ability to maintain up-to-date information about agencies to which referrals may be made.
Ability to communicate admission information to other departments.
Understanding of the Healthcare Navigation Statement and Support functionality.
Understanding of the admission packet and ability to explain it to patients and families.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to apply common-sense reasoning to instructions and deal with problems involving several concrete variables in standardized situations.
Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Responsibilities

Coordinate pre-admission and admission processes, collect pertinent information from patients, families, referral sources, and centralized intake, and complete admission paperwork.
Verify that the patient’s room and related arrangements are ready before admission.
Maintain contact with and support patients and families, including helping them manage the patient’s transition.
Visit new admissions frequently to provide a consistent patient experience.
Orient patients to the center environment.
Participate in the center’s interdisciplinary team to assist with healthcare navigation needs.
Maintain frequent contact with central intake coordinators within designated response times.
Coordinate backup plans for outreach, tours, and admissions for nights and weekends.
Oversee the development of the center’s strategic outreach plans and activities.
Develop partnerships and consistent communication with affiliated healthcare partners, navigators, and advocates.
Promote the image and reputation of the System through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other collaborative efforts.
Perform other duties as needed to ensure the success of the System.