Healthcare Navigator

CAPS & Maple City • Goshen, IN

8d • $20 - $26

About The Position

CAPS & Maple City supports healthy, safe, and thriving children and families by providing quality, comprehensive services. The Healthcare Navigator contributes to this mission by helping patients and non-patients access affordable health care. The role assists with insurance coverage, in-house affordability resources, and health care financial assistance programs through Goshen Health. It also includes community education, accurate and confidential electronic medical record documentation, and coordination with the care team to support access and continuity of care.

The position requires Indiana Navigator certification and Certified Application Counselor status; training for the latter is provided. An associate degree is strongly preferred, especially in social work or a related field. Candidates should be fluent in spoken and written English and Spanish and able to work with diverse groups, independently and collaboratively. The role may involve prolonged periods working at a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Experience working with diverse groups of people.
• Ability to take initiative, work independently, and collaborate with the team.
• Ability to respectfully translate a variety of real-life situations into the Medicaid framework.
• Fluency in spoken and written English and Spanish.
• Effective interpersonal skills.
• Certification as an Indiana Navigator.
• Certified Application Counselor credential required; training is provided.
• Ability to perform prolonged periods of work in front of a computer.
• Must verify identity and eligibility to work in the United States.

Nice To Haves

• Associate degree strongly preferred, especially in social work or a related field.

Responsibilities

• Assist patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
• Maintain certification as an Indiana Navigator.
• Assist patients in accessing in-house affordability resources.
• Assist patients in accessing health care financial assistance programs through Goshen Health.
• Participate in community events to educate people about CAPS & Maple City’s navigator services.
• Maintain accuracy, completeness, confidentiality, and integrity in documentation.
• Document patient contacts, interactions, and services in the electronic medical record using telephone encounters, encounter notes, and other appropriate methods.
• Coordinate and follow up with care team members as needed to support patient access and continuity of care.
• Perform other duties supporting shared team goals and organizational priorities, as assigned.

Benefits

• Competitive salary and benefits package.
• Retirement plan.
• Health insurance.
• Childcare reimbursement.
• Opportunities for professional development and growth.
• Supportive and inclusive workplace culture.
• Opportunity to make a meaningful impact on the healthcare experience in the community.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed