Community Healthcare Navigator

CorsoCare•East Lansing, MI

10d

About The Position

The Community Healthcare Navigator is a salaried sales professional who follows patients through the health care continuum, with a strong focus on driving business within senior housing and health care. The Navigator provides patient education, support, and coaching, and helps ensure services are in place for patient success. The position builds and expands relationships with physicians, hospitals, skilled nursing facilities, senior agencies, and other senior communities. It also provides educational presentations and materials, support groups, needs assessments, and advanced care planning to senior living communities. The role is primarily based in senior living communities, with regional travel potentially required. Previous healthcare sales experience is highly preferred.

Requirements

One to three years of sales/marketing or clinical liaison experience.
Strong technical skills in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Strong presentation and public speaking skills.
Good communication skills and the ability to articulate product lines and services.
Solutions-oriented approach.
Ability to thrive in a fast-paced environment while remaining proactive, organized, and energetic.
Self-starter who can initiate, manage, and complete multiple projects independently.
Ability to improvise, multitask, and prioritize in a fast-paced, changing environment while maintaining composure.
Attention to detail and follow-through.
Strong time management skills.
Good judgment and sensitivity when handling confidential and non-routine matters.
Ability to communicate effectively, sit, stand, walk, and use hands to handle a keyboard, telephone, and other equipment and objects.
Ability to review detailed documents and read computer screens.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

Previous healthcare sales experience.
Hospice experience.

Responsibilities

Actively demonstrate company culture and values, including safety, common beliefs, and a culture of feedback.
Promote all CSIG service lines and drive referral business.
Follow up with patients while they are in the hospital and after discharge.
Coach and support patients in developing personal health care plans.
Conduct patient needs assessments.
Facilitate support groups.
Provide educational services to patients and professionals.
Make welcome and follow-up calls for residents starting services.
Work collaboratively with the community team to provide support and connection with other medical professionals.
Perform other tasks as needed.

Benefits

Competitive compensation.
Medical insurance through BCBS.
Dental insurance.
Vision insurance.
Health Savings Account (HSA).
Continued growth and education through training, supportive leadership, and collaboration.
Mileage reimbursement.
Generous paid time off and holidays, with 20 days in the first year.
Tuition reimbursement up to $2,500 per year.
Pet insurance.
401(k).
Income protection.
Work-life benefits.